Field Service Engineer

SER Limited; Armagh; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Company van

Laptop

Phone

Tools provided

Training

Pension

Life assurance

Income protection

Discretionary bonus

Paid sick leave

Job summary

SER Limited in Northern Ireland is seeking a Field Service Engineer to service, maintain and repair automated storage systems across customer sites. You will handle fault-finding, preventative maintenance and installations, working closely with clients and coordinating with internal teams.

The role requires multi-skilled engineers with strong electrical and mechanical capabilities, a full UK driving licence and willingness to travel across the region, with an annual salary in the £38k-£40k range

Qualifications

• Hands-on and technically minded.
• Strong fault-finding and problem-solving skills.
• Willing to travel across the region.
• Full UK driving licence held.
• Experience with ASRS or automation is advantageous but not essential.

Responsibilities

• Servicing, maintaining, fault-finding and repairing automated storage systems.
• Carrying out inspections and preventive maintenance.
• Diagnosing mechanical and electrical faults.
• Responding to breakdowns and providing technical support.
• Supporting system upgrades and software updates.
• Assisting with installation and commissioning of new equipment.
• Providing customers with technical support and product guidance.
• Completing service reports and documentation accurately.
• Managing your own diary, travel and workload.
• Building strong relationships with customers and representing the business professionally.
• Developing specialist knowledge of ASRS equipment and technology.

Skills

Multi-skilled engineer

Electrical & mechanical

Fault finding

Customer-facing

Diary & travel management

Full UK driving licence

Job description

Field Service Engineer

ASRS

Location: Northern Ireland
Salary: £38,000 – £40,000 + Overtime
Hours: Monday to Friday, 8:00am – 5:00pm

We’re working with a well-established specialist engineering business that supplies, installs and maintains Automated Storage and Retrieval Systems (ASRS) for customers across a wide range of industries.

Due to continued growth, they are looking to add a Field Service Engineer to their team, covering customers throughout the region with occasional wider UK travel.

This is a great opportunity for an experienced Mechanical or Electrical Engineer who enjoys fault-finding, working independently and dealing directly with customers.

The Role

As a Field Service Engineer, you'll be responsible for the servicing, maintenance, fault-finding and repair of sophisticated automated storage systems at customer sites.

Your responsibilities will include:

• Carrying out inspections and preventative maintenance on automated storage systems
• Completing annual servicing and routine maintenance
• Diagnosing and resolving mechanical and electrical faults
• Responding to breakdowns and providing effective technical support
• Supporting system upgrades and software updates
• Assisting with the installation and commissioning of new equipment
• Providing customers with technical support and product guidance
• Completing service reports and documentation accurately
• Managing your own diary, travel and workload
• Building strong relationships with customers and representing the business professionally
• Developing specialist knowledge of ASRS equipment and technology

About You

We're interested in speaking with Engineers from a range of backgrounds, particularly multi-skilled, with strong electrical and mechanical capabilities.

You should be:

• Hands‑on and technically minded
• Confident with fault‑finding and problem‑solving
• Comfortable working independently at customer sites
• Customer‑focused with good communication skills
• Organised and able to manage your own workload
• Proactive and willing to learn specialist equipment
• Professional and presentable
• Able to travel throughout the region
• A full UK driving licence holder

Experience with automated storage, materials handling, industrial machinery, automation or similar equipment would be advantageous, but is not essential.

What matters most is having the right engineering fundamentals, a practical approach and the willingness to learn.

What You’ll Get

• £38,000 – £40,000 basic salary
• Overtime opportunities
• Monday to Friday, 8:00am – 5:00pm
• 25 days holiday + bank holidays
• Company van, with the option for personal use
• Company laptop
• Company mobile phone
• Full tools and equipment
• Comprehensive specialist product training
• Training opportunities in the UK and Germany
• Pension
• Life assurance
• Income protection
• Annual discretionary bonus
• Paid sick leave

Work‑Life Balance

Despite being a field‑based position, this role offers an excellent work‑life balance.

Overnight stays are very rare, and weekend work is also very rare, with the normal working pattern being Monday to Friday, 8am – 5pm.

There may occasionally be additional travel, weekend work or overnight stays to meet customer requirements, but these are the exception rather than the norm.

SER-IN