Field Service Engineer

Westcountry Group; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Field Service Engineer, der als Gesicht des Unternehmens bei Kunden auftritt. Diese Rolle umfasst die Wartung und Reparatur von Möbel- und Ausrüstungssystemen sowie die Schulung der Benutzer vor Ort. Der ideale Kandidat bringt hervorragende Kundenservicefähigkeiten mit und ist bereit, zu reisen. Wenn Sie eine Leidenschaft für Technik und Kundenbetreuung haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten und einen echten Unterschied zu machen.

Qualifications

• Erfahrung im technischen Support und in der Wartung von Ausrüstung.
• Fähigkeit zur Diagnose von Problemen und Durchführung von Reparaturen.

Responsibilities

• Regelmäßige Wartung und Inspektion von Ausrüstung zur Einhaltung der Vorschriften.
• Diagnose von Ausfällen und Durchführung von Reparaturen.

Skills

Kundenservice

Aktives Zuhören

Aufmerksamkeit für Details

Führerschein

Stressresistenz

Job description

This role is the face of Westcountry Group at our customers’ premises, repairing faults and servicing their dining furniture systems. The role includes regular inspections and troubleshooting visits, and providing technical support. The engineer will also be involved in installing new equipment and providing training to on-site users. Communicating effectively with customers, internal teams, and suppliers to coordinate service activities and resolve issues is a key part of the role.

Responsibilities

• Provide regular servicing to equipment, such as wall pockets and folding tables, to ensure that our customers are compliant with the PUWER (The Provision and Use of Work Equipment Regulations) regulations 1998
• Carry out routine maintenance work and respond to equipment faults
• Diagnose breakdown problems
• Fit new parts and make sure equipment is working correctly
• Arrange specialist procurement of fixtures, fittings or components
• Communicating with customers and the office team to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conduct quality assurance and safety checks on all equipment. Keeping detailed records of all service activities, including maintenance logs, repair reports, and training materials.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Monitoring and maintain an inventory of stock parts and supplies, reordering materials when needed within lead times.

Skills and Knowledge

• Excellent customer service skills
• A valid driver's license and willingness to travel and stay away from home.
• Excellent active listening.
• High attention to detail and concern with safety and compliance.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and a growth mindset.

https://www.westcountrygroup.com/job/field-service-engineer