Field Service Engineer

Flowbird Group; Norwich; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in smart city solutions is seeking a Field Service Engineer based in the Norwich area. The role involves maintaining and repairing ticketing equipment, delivering top-notch customer service while ensuring compliance with health and safety regulations. Ideal candidates should have NVQ Level 2 or equivalent in an electrical field and experience in electro-mechanical engineering. Comprehensive training and attractive benefits are provided, along with a company vehicle and additional perks.

Benefits

Company van, equipment, PPE, and clothing provided

Comprehensive induction and training

25 days holiday plus bank holidays

Up to 6% contributory pension scheme

Health cash plan, discounted gym membership

Flexible benefits including dental insurance

Paid volunteering days

Qualifications

• Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
• Full UK driving license required.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Maintain clear communication and escalate major issues as needed.

Skills

Problem Solving

Communication

Customer Service

Flexibility

Education

NVQ Level 2

Job description

Field Service Engineer - Norwich area at Flowbird UK

Are you passionate about hands-on technical problem-solving? Do you want to be part of a field-based team where you can apply your skills to maintain and optimise critical systems? If so, please get in touch!

Flowbird is a leading provider of smart city and mobility solutions, dedicated to making urban life easier and more sustainable. We design, develop and deliver intelligent public transport andparking solutions that help people and cities to move forward.

About the Role:
We’re looking for a Field Service Engineer to join our team covering the Norwich area in the UK. You’ll provide first-line customer support, servicing, and repairing Flowbird ticketing equipment, as well as assisting with installations and managing stock.

Location: Norwich area covering Norfolk - Cambridge - Great Yarmouth
Shift Pattern: Monday to Friday, 9-5 flexible

What you'll do:

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Ensure a first-time fix approach and deliver excellent customer service.
• Maintain clear communication and escalate major issues as needed.
• Keep accurate records and manage service calls via the call management system.
• Handle and maintain company stock and spare parts.
• Follow Health & Safety regulations.
• Assist with new equipment installations and upgrades.

What you'll need:

• NVQ Level 2 or equivalent in an electrical field.
• Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
• Full UK driving license.
• Strong problem-solving skills and ability to work independently.
• Excellent customer service and communication skills.
• Ability to stay calm under pressure.

We offer you:

Company van, equipment, PPE, and clothing provided.

Comprehensive induction and training.
25 days holiday (plus bank holidays) with an option to purchase additional days.
Up to 6% contributory pension scheme and life assurance (x4 annual salary).
Health cash plan, discounted gym membership, and employee assistance programme.
Flexible benefits, including critical illness cover, dental insurance, and personal car leasing.
Paid volunteering days.

We welcome applicants from all backgrounds but you must be based in the UK and we can not offer sponsorship.

Interested? Apply now to join our team!