Field Service Engineer

Cargotec Corporation; Northallerton; Presencial; GBP 26.000 - 36.000; Jornada completa

Descripción de la vacante

Hiab in Northallerton, UK, is seeking a Field Service Engineer to service and repair Hiab and third-party equipment on customer sites, delivering high-quality service with product knowledge and strong customer focus.

You will work on-site with a multi-skilled engineering background, driving safety and accuracy in maintenance, warranties, and inspections, building lasting relationships with clients while following company procedures.

Formación

• Engineering qualification in mechanical or electrical field.
• Proven ability to service and repair equipment at customer sites.
• Strong focus on customer satisfaction and safety procedures.

Responsabilidades

• Undertakes servicing of Hiab or third party equipment at customer sites.
• Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard.
• Build strong rapport with customers through professional behaviour and a customer-focused mindset.
• Respond to routine enquiries about technical aspects of products and services.
• Complete all job-related paperwork accurately to ensure correct invoicing.
• Troubleshoot, investigate, and resolve standard technical problems to maintain satisfaction.
• Develop skills and knowledge of the organisation’s products and service.
• Carry out tasks in a safe manner, following safety rules and regulations.
• Support efforts to reduce accidents by reporting unsafe actions and participating in Safety activities.

Conocimientos

Multi-skilled engineer

Customer-focused

Quality oriented

Flexibility

Self-starter

Driver's license

Educación

Mechanical/Electrical Engineering qualifications

Descripción del empleo

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Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

As a Field Service Engineer you will be responsible for maintaining, servicing and repairing Hiab and third part equipment, whilst providing a good level of customer service, through product knowledge and customer interaction.

This position is fully on-site and is based in Northallerton, UK.

Key responsibilities

• Undertakes servicing of Hiab or third party equipment at our customer sites
• Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard
• Build strong rapport and relationships with customers, through professional behaviour and customer focused mindset
• Respond to routine enquiries from customers about the technical aspects of the organisation’s products and services
• Completing all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
• Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
• Develop skills and knowledge of the organisation’s products and service
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company’s safety rules / procedures and with regulations and codes of practice.
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.

What we are looking for

• Mechanical/Electrical Engineering qualifications
• Experienced multi-skilled engineer
• Experience in mechanical , hydraulic or electrical operations
• Excellent customer focused approach
• Quality orientated
• Flexibility and adaptability
• Self-starter, enthusiasm and drive
• Proven ability to develop and manage customer relationships
• Driving licence required

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

We Are HiabHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handing solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.