Field Service Engineer

SMT GB; Leicester Forest East; On-site; GBP 35,000 - 48,000; Full time

Job summary

SMT GB in Leicester is seeking a Field Service Engineer to service, maintain and repair Volvo construction equipment at customer sites across the Leicester area. This field-based role requires hands-on technical work and a customer-focused approach to ensure first-class service.

You will diagnose faults with tools, keep reports and timesheets up to date, and identify opportunities for additional services. A relevant engineering qualification and a full UK driving licence are essential, with

Qualifications

• Experience diagnosing faults using diagnostic tools.
• Experience servicing, maintaining, and repairing heavy plant or construction equipment.
• Ability to read quotations and time guides, and identify additional work.],
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• You will be responsible for delivering on-site service and maintenance, ensuring machinery is repaired efficiently and customer expectations are consistently met.
• Service, maintain and repair Volvo construction and associated equipment.
• Diagnose faults using technical expertise and diagnostic tools, providing clear guidance to customers.
• Work in line with quotations and time guides, identifying additional work where required.
• Complete all reports, job cards and timesheets accurately in real time.
• Identify opportunities to promote additional services and aftermarket solutions.

Responsibilities

• Service, maintain and repair Volvo construction and associated equipment.
• Diagnose faults using technical expertise and diagnostic tools, providing clear guidance to customers.
• Work in line with quotations and time guides, identifying additional work where required.
• Complete all reports, job cards and timesheets accurately in real time.
• Identify opportunities to promote additional services and aftermarket solutions.

Skills

Strong diagnostic and problem-solving

Excellent communication

Driving licence & flexibility

Customer-focused

Education

Engineering qualification (NVQ Level 3 / City & Guilds in Plant, HGV or similar)

Tools

Diagnostic tools

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title

Field Service Engineer

Location

Leicester & Surrounding Areas

Contract

Full-time, Permanent

Salary

Competitive; Depending on Experience

About The Role

We are looking for a Field Service Engineer to support our operations across the Leicester area. This is a field-based role where you will be responsible for servicing, maintaining and repairing Volvo construction equipment at customer sites, ensuring we deliver a first-class experience to both internal and external customers.

You will combine strong technical expertise with a commercially focused mindset, identifying service opportunities while delivering efficient and high-quality repairs.

Key responsibilities

You will be responsible for delivering on-site service and maintenance, ensuring machinery is repaired efficiently and customer expectations are consistently met.

• Service, maintain and repair Volvo construction and associated equipment
• Diagnose faults using technical expertise and diagnostic tools, providing clear guidance to customers
• Work in line with quotations and time guides, identifying additional work where required
• Complete all reports, job cards and timesheets accurately in real time
• Identify opportunities to promote additional services and aftermarket solutions

About You

You will be a skilled and customer-focused engineer, comfortable working independently in a field-based role while maintaining high technical and safety standards.

• Engineering qualification (e.g. NVQ Level 3 / City & Guilds in Plant, HGV or similar)
• Proven experience maintaining and repairing heavy plant or construction equipmentStrong diagnostic and problem-solving skills across mechanical, hydraulic and electrical systems
• Excellent communication skills with a customer-focused approach
• Full UK driving licence and ability to work flexibly, including overtime and call-outs

Desirable

• Experience with welding or fabrication
• Advanced knowledge of hydraulics, electrics or emissions systems

Why join us?

Alongside a competitive salary, we offer a wide range of benefits designed to support your health, wellbeing, finances and career development. You will be part of a supportive team environment with opportunities to grow and develop your skills.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.