Field Service Engineer

Rosscare; Woking; On-site; GBP 32,000 - 46,000; Full time

Job summary

Rosscare is seeking a Field Service Engineer to join our Surrey Wheelchair Service in Woking, working with NHS clients to deliver, repair and service wheelchairs. You'll train in our workshop before moving to field duties, aiming for first-time fixes and strict infection control.

A UK driving licence and DBS check are essential, with flexibility for out-of-hours work and travel across assigned areas. The role requires physical fitness, good customer-facing skills, and a commitment to safety and

Qualifications

• Full UK driving licence.
• Successful enhanced DBS check.
• General workshop knowledge.
• Basic electrical knowledge including 12v/24v DC systems.
• Able to move and handle loads safely.
• Experience of face-to-face customer contact.
• Previous delivery driver experience.
• Awareness of people with disabilities.
• Flexible approach to working conditions.
• Ability to use own initiative within role boundaries.
• Ability to use a mobile phone to relay photographs.
• Good written and verbal communication skills.
• Ability to relay clear instructions to clients.
• Awareness of hand-held scanners.

Responsibilities

• Delivering and collecting wheelchairs to and from service user homes and NHS departments with infection control policy followed.
• Servicing and repairing wheelchairs in the field aiming for first time fix.
• Complete job cards with parts used and actions taken for data base updates.
• Ensure PPE is used as instructed.
• Undertake out of hours responsibility when rostered.
• Follow driving regulations and vehicle safety policies.
• Keep the vehicle tidy and restock parts daily.
• Perform weekly vehicle safety checks and van check sheet.
• Maintain professional customer service and wear uniform/ID.
• Prioritise workload and refer to Line Manager as needed.
• Maintain and safeguard tools and equipment per company handbook.
• Undertake training to maintain required skills.

Skills

Full UK driving licence

General workshop knowledge

Basic electrical knowledge (12v/24v DC

Good written and verbal communication

Able to move and handle loads safely

Experience of face-to-face customer

Flexible working

Ability to use own initiative

Awareness of hand-held scanners

Education

Tools

Hand-held scanners

Job description

Field Service Engineer

Reports to: Warehouse Manager

Based at: Surrey Wheelchair Service - Sheerwater, Woking.

Field Service Engineer:

We are currently looking for Field Service Engineers to join the team within our Surrey Wheelchair Service. As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.

Job purpose

To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.

Key Responsibilities

• Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
• Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
• Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
• Ensure any PPE supplied for use in carrying out your duties is used as instructed.
• Once fully trained undertake out of hours responsibility when rostered.
• Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
• Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
• Ensure the vehicle safety check and the van check sheet are done each week
• Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
• Prioritise and organise your workload, referring to Line Manager as and when appropriate.
• Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.

Qualifications

• Full UK driving licence
• Successful enhanced DBS check
• General workshop knowledge
• Basic electrical knowledge including 12v/24v D.C. systems
• Able to move and handle loads and equipment safely
• Experience of face-to-face customer contact.
• Previous delivery driver experience
• An awareness and understanding of people with disabilities
• Flexible approach to working conditions and working environment change.
• Ability to use own initiative within set boundaries of the role.
• Ability to use a mobile phone to relay photographs
• Good written and verbal communication skills.
• Ability to relay clear instructions to clients.
• Awareness of hand-held scanners.

Physical demands of the job

• Moving and handling of equipment and accessories following handling guidelines
• Standing at a bench to work
• Kneeling/crouching
• working in confined workspace if the job necessitates
• Use of ramps and any other agreed moving equipment.

Most challenging/difficult part of the role

• Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team
• Committing to being available for short notice overtime necessitated by emergency response requirements
• Responsibility of out of hour's duties.

Confidentiality

Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Health and Safety

The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.

Prevention and Control of infection

The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.