Field Service Engineer

TGW Group; Market Harborough; Presencial; GBP 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car (Skoda Kodiak)

Descripción de la vacante

TGW Group is seeking a Field Service Engineer to deliver technical support for electrical, mechanical, and software systems on customer sites across Northern Europe. You will install, commission, test upgrades, and provide ongoing service for TGW equipment.

The role requires travel, on-call duties (1 week in 8), and the ability to work away from home. A company car is provided, and you will contribute to continuous improvement and customer satisfaction.

Formación

• Minimum NVQ Level 3 / City and Guilds in electrical or mechanical engineering.
• Completion of an electrical apprenticeship or an electrical qualification.
• Previous experience in a multi-skilled engineering role within an automated environment.

Responsabilidades

• Support the projects department with new installation and operational support.
• Support the installation, commissioning, and testing of upgrades and enhancements.
• Provide support to all sites and projects within the TGW North Europe portfolio.
• Make proactive recommendations to add value for customers.
• Provide effective feedback to TGW and the customer.
• Follow Health & Safety requirements and conduct risk assessments.

Conocimientos

NVQ Level 3

Electrical/Mechanical

Travel willingness

Problem analysis

Height rescue training

Educación

NVQ Level 3 / City and Guilds in electrical or mechanical engineering

Descripción del empleo

The following content displays a map of the jobs location - Market Harborough

We offer a competitive salary, generous allowances, company car (Skoda Kodiak) and the opportunity to work on interesting engineering challenges across Europe.

Job Introduction

The Field Service Engineer plays a pivotal role in delivering exceptional technical support to TGW's customers by leveraging expertise in electrical, mechanical, and software systems to maintain, repair, and enhance our clients' equipment.

You'll be working on our sites across Northern Europe often times within a small team but could occasionally be on your own when on-call. The rota will mean you are on-call 1 week in 8 and will be expected to be on a customers site within 4 hours of receiving the call. This call could be anytime, day or night.

You are compensated well for your flexibility and willingness to travel at the drop of a hat. Because of this, the average Field Service Engineer takes home an extra 52.3% of their salary in on-call and overtime payments.

WHAT YOU’LL BE HANDLING

• Support the projects department with new installation and operational support
• Support the installation, commissioning, and testing of upgrades and enhancements
• Provide support to all sites and projects within the TGW North Europe portfolio
• Being proactive, consider ways in which TGW can add more value to our customers' businesses
• Provide effective feedback to TGW and the Customer
• Work safely and follow all Health & Safety requirements, including Risk Assessments, Safe Systems of Work and Control of Substances Hazardous to Health requirements
• Achieve standards of performance relating to customer satisfaction, technical efficiency, and company image
• Manage the requirements for training of the customers' staff in line with the contractual requirements
• Support an environment that inspires continuous improvement and the generation of ideas
• Identify opportunities for continuous improvement and propose value-adding solutions for customers
• Document service activities through professional reports, ensuring clear and actionable feedback for customers
• Provide on-demand technical support to internal teams and external customers, resolving issues efficiently
• Take part in the On-Call rota and provide emergency support to our customers

WHAT YOU’LL NEED

Required

• Minimum NVQ Level 3 / City and Guilds in electrical or mechanical engineering
• Completion of an electrical apprenticeship or an electrical qualification
• Previous experience working in a multi-skilled engineering role within an automated environment
• Able to analyse complex problems
• Ability to work away from home and travel throughout the Customer Unit Northern Europe
• Ability to work at height and complete rescue-at-height training

Preferred

• Previous experience working in a Field or Mobile Engineering role
• Experience of working with Warehouse Management Systems
• Basic proficiency in PLC troubleshooting and fault finding