Field Service Engineer (M/F/D)*

TGW Northern Europe; Market Harborough; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Generous allowances

Company car (Skoda Kodiak)

Work across Europe

Job summary

TGW Northern Europe is seeking a Field Service Engineer to deliver expert electrical, mechanical, and software support across Northern Europe. You will service TGW equipment on customer sites, often in small teams or solo when on-call, requiring rapid response within 4 hours of a call.

On-call rota averages substantial overtime pay and travel allowances, with a competitive package and European project exposure. Prior hands-on field experience is essential.

Qualifications

• NVQ Level 3 / City and Guilds in electrical or mechanical engineering.
• Electrical apprenticeship or an electrical qualification.
• Experience in a multi-skilled engineering role within an automated environment.
• Able to travel and work away from home, including at height with rescue training.

Responsibilities

• Support projects with installation, operational support and upgrades.
• Provide site and on-site testing and commissioning assistance.
• Deliver on-demand technical support to internal teams and customers.
• Document service activities with clear feedback and reports.
• Participate in on-call rota and provide emergency support.

Skills

Multi-skilled engineering

Analytical thinking

Willingness to travel

On-call support

Education

NVQ Level 3 / City and Guilds in electrical or mechanical engineering

Electrical apprenticeship

Tools

PLC troubleshooting

Warehouse Management Systems

Job description

The Field Service Engineer plays a pivotal role in delivering exceptional technical support to TGW's customers by leveraging expertise in electrical, mechanical, and software systems to maintain, repair, and enhance our clients' equipment. You'll be working on our sites across Northern Europe often times within a small team but could occasionally be on your own when on-call. The rota will mean you are on-call 1 week in 8 and will be expected to be on a customers site within 4 hours of receiving the call. This call could be anytime, day or night. You are compensated well for your flexibility and willingness to travel at the drop of a hat. Because of this, the average Field Service Engineer takes home an extra 52.3% of their salary in on-call and overtime payments.

What you'll be handling:

• Support the projects department with new installation and operational support
• Support the installation, commissioning, and testing of upgrades and enhancements
• Provide support to all sites and projects within the TGW North Europe portfolio
• Being proactive, consider ways in which TGW can add more value to our customers' businesses
• Provide effective feedback to TGW and the Customer
• Work safely and follow all Health & Safety requirements, including Risk Assessments, Safe Systems of Work and Control of Substances Hazardous to Health requirements
• Achieve standards of performance relating to customer satisfaction, technical efficiency, and company image
• Manage the requirements for training of the customers' staff in line with the contractual requirements
• Support an environment that inspires continuous improvement and the generation of ideas
• Identify opportunities for continuous improvement and propose value-adding solutions for customers
• Document service activities through professional reports, ensuring clear and actionable feedback for customers
• Provide on-demand technical support to internal teams and external customers, resolving issues efficiently
• Take part in the On-Call rota and provide emergency support to our customers

What you'll need:

Required

• Minimum NVQ Level 3 / City and Guilds in electrical or mechanical engineering
• Completion of an electrical apprenticeship or an electrical qualification
• Previous experience working in a multi-skilled engineering role within an automated environment
• Able to analyse complex problems
• Ability to work away from home and travel throughout the Customer Unit Northern Europe
• Ability to work at height and complete rescue-at-height training

Preferred

• Previous experience working in a Field or Mobile Engineering role
• Experience of working with Warehouse Management Systems
• Basic proficiency in PLC troubleshooting and fault finding

What you'll receive:

We offer a competitive salary, generous allowances, company car (Skoda Kodiak) and the opportunity to work on interesting engineering challenges across Europe.

*TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.