Field Service Engineer

TSG UK; Luton; On-site; GBP 32,000 - 46,000; Full time

Job summary

TSG UK is seeking a Field Service Engineer to join our Fleet division. You will conduct regular maintenance, testing and inspection, and respond to reactive breakdown service requests on a range of equipment.

You’ll also complete necessary paperwork for quality and safety inspections. You will travel to client sites, diagnose issues, perform repairs, install equipment, and generate service reports while maintaining strong customer relationships.

Qualifications

• Experience using hand tools.
• Technical awareness.
• Mechanical or electrical experience, either professionally or through self interest.
• Ability to voltage test AC/DC single and three phase supplies is a plus!
• Strong customer service skills with the ability to interact confidently and professionally.
• Flexible approach with the ability to work alone or as part of a team.
• Understanding of PC hardware (networking and IT troubleshooting)
• Full drivers license.
• Comfortable working at height.

Responsibilities

• Daily diagnostic testing, troubleshooting and repair of customer equipment.
• Installation and commissioning of new equipment.
• Maintain and enhance customer relationships.
• Produce timely and accurate service reports.
• Ensure all calls are attended promptly and within set SLA.
• Ensure all company equipment is properly maintained and in good working order at all times.

Skills

Hand tools

Technical awareness

Mechanical or electrical exp

Voltage testing

Customer service

Team player / flexible

PC hardware / networking

Full driving licence

Working at height

Job description

As a Field Service Engineer in our Fleet division you will conduct regular maintenance, testing & inspecting and reactive breakdown service calls on a range of equipment as well as completing necessary paperwork for quality and safety inspections.

What you’ll do:

• Daily diagnostic testing, troubleshooting and repair of customer equipment.
• Installation and commissioning of new equipment.
• Maintain and enhance customer relationships.
• Produce timely and accurate service reports.
• Ensure all calls are attended promptly and within set SLA.
• Ensure all company equipment is properly maintained and in good working order at all times.

If needed we can provide equipment specific training, however the following skills and attributes will definitely set you up for success:

• Experience using hand tools.
• Technical awareness.
• Mechanical or electrical experience, either professionally or through self interest.
• Ability to voltage test AC/DC single and three phase supplies is a plus!
• Strong customer service skills with the ability to interact confidently and professionally.
• Flexible approach with the ability to work alone or as part of a team.
• Understanding of PC hardware (networking and IT troubleshooting)
• Full drivers license.
• Comfortable working at height.

For this role you can be based in or around Luton / M25, so if you're interested in finding out more,

Diversity, Equity and Inclusion; our commitment to DEI: At TSG UK, we are proud to be an equal opportunity employer. We are committed to treating all employees and applicants fairly, regardless of age, disability, gender, sexual orientation, pregnancy, race, religion, ethnicity, or marital status. We value the diverse perspectives that an inclusive workforce brings and encourage candidates from all backgrounds to apply and contribute to our mission.