Field Service Engineer

DCV Technologies Limited; Manor Park; On-site; GBP 35,000 - 48,000; Full time

Job summary

DCV TECHNOLOGIES LIMITED is seeking a Field Service Engineer to support customers globally, including Naval and Commercial vessels and shore-based systems. The role involves field service interventions, installation, commissioning, troubleshooting and acceptance testing.

The candidate should be able to travel UK and overseas, work to schedule, and contribute to training and technical documentation while complying with health and safety policies.

Qualifications

• Ability to read and interpret technical manuals.
• Knowledge of computers including hardware and software applications.
• Knowledge of basic Networking.
• Self-motivated and proactive.
• Must have a full driving licence and a valid passport.

Responsibilities

• Travel within the UK and overseas; visits typically short (up to 2 weeks).
• Carry out service interventions including installation, commissioning, troubleshooting and acceptance tests.
• Work towards delivering Customer Training.
• Complete detailed service reports and expenses promptly.
• Communicate technical issues to line management.
• Support Customer Services Helpdesk; draft Technical Advice Sheets as needed.
• Pursue quality, improvement and customer satisfaction.
• Observe Health and Safety rules and complete required training.

Skills

Technical manuals reading

Computer literacy

Networking basics

Self-motivated

Full driving licence

Valid passport

Education

ONC qualification

Tower Climbing & Rescue Certificate

Job description

The Field Service Engineer role is primarily field based supporting customers around the world conducting various activities on Naval vessels, Commercial vessels and Shore Based Systems.

Job Functions

• Travelling within the UK and multiple overseas destinations is a regular feature of this role and requests to travel could be made at short notice; however, most visits are short trips lasting no longer than 2 weeks.
• Carry out service interventions which can include installation, commissioning, troubleshooting and acceptance tests.
• Work towards carrying out Customer Training.
• Completing detailed service reports and expenses on completion of each activity in a timely manner.
• Communicate effectively with line management any information relating to technical issues seen in the field.
• Whist in the office, support Customer Services Technical Helpdesk, by responding to Customers emails and when required the writing of Technical Advice Sheets.
• Strive for Quality, Improvement and Customer Satisfaction.
• Familiarise and observe all Health and Safety rules and regulations during working hours.
• Complete training courses as required.
• On occasions be prepared to work in excess of the normal 37-hour week or anti-social hours whilst observing contractual obligations.
• Any other tasks associated with this role.

Ability to read and interpret technical manuals.

• Knowledge of computers including hardware and software applications.
• Knowledge of basic Networking
• Self-motivated
• Full driving licence
• Valid passport

Experience Required

• Experience in the field servicing environment, preferably Marine but not essential., ONC qualified preferably but not essential.
• Work towards gaining a Tower Climbing & Rescue Certificate.

Physical Attributes

• The ability to walk 300-400 metres with to a tool kit, possible weight of 10 Kilos.
• The ability to walk up the equivalent of 10 flights of stairs, then could be a further 10 metres on a ladder.
• The ability to work in tight spaces, needing to twist and manoeuvre your body.
• Able to work at heights that could be up to 70 metres.

In view of the intrinsic requirement of this role, HSC guidelines recommend a regular medical check via Occupational Health, to ensure the safety and wellbeing of the employee. The Company will advise the employee of the regularity of this requirement. Its once per year.

Our client, is a world leader in the development, manufacture and supply of maritime navigation and surveillance radar systems. The company sets the international standard in solid state radar sensor technology with SharpEye and its market leading navigation and tactical radar display systems.