Field Service Engineer

Kelvin Hughes (A Hensoldt Company); Enfield; On-site; GBP 38,000 - 60,000; Full time

Job summary

HENSOLDT UK, trading as Kelvin Hughes Limited, seeks a Field Service Engineer to perform installation, commissioning and maintenance on naval, commercial and shore-based radar systems. The role involves significant travel, including overseas assignments, and requires strong technical literacy and problem-solving skills.

In this field-based position, you will generate detailed service reports, support the technical helpdesk, and contribute to customer satisfaction while adhering to safety

Qualifications

• Ability to read and interpret technical manuals.
• Knowledge of computers including hardware and software applications.
• Knowledge of basic Networking.
• Self-motivated and proactive attitude.
• Valid driving licence and passport.
• ONC qualification preferred.

Responsibilities

• Carry out service interventions including installation, commissioning, troubleshooting and acceptance tests.
• Travel UK and overseas, visiting vessels and sites as required.
• Support Customer Services Technical Helpdesk with technical advice and responses.
• Prepare detailed service reports and expense submissions after each activity.
• Communicate field issues to management and capture learnings.

Skills

Read technical manuals

Computer literacy

Networking basics

Self-motivated

Full driving licence

Valid passport

Education

ONC qualified

Tower Climbing & Rescue (in progress)

Job description

Working for HENSOLDT UK a trading name of Kelvin Hughes Limited within the Customer Service Department, the Field Service Engineer role is primarily field based supporting customers around the world conducting various activities on Naval vessels, Commercial vessels and Shore Based Systems.

Job Functions

• Travelling within the UK and multiple overseas destinations is a regular feature of this role and requests to travel could be made at short notice, however most visits are short trips lasting no longer than 2 weeks.
• Carry out service interventions which can include installation, commissioning, troubleshooting and acceptance tests.
• Work towards carrying out Customer Training.
• Completing detailed service reports and expenses on completion of each activity in a timely manner.
• Communicate effectively with line management any information relating to technical issues seen in the field.
• Whist in the office, support Customer Services Technical Helpdesk, by responding to Customers emails and when required the writing of Technical Advice Sheets.
• Strive for Quality, Improvement and Customer Satisfaction.
• Familiarise and observe all Health and Safety rules and regulations during working hours.
• Complete training courses as required.
• On occasions be prepared to work in excess of the normal 37-hour week or anti-social hours whilst observing contractual obligations.
• Any other tasks associated with this role.

Requirements

• Ability to read and interpret technical manuals.
• Knowledge of computers including hardware and software applications.
• Knowledge of basic Networking
• Self-motivated
• Full driving licence
• Valid passport

Experience Required

• Experience in the field servicing environment, preferably Marine but not essential.

Qualifications

• ONC qualified preferably but not essential.
• Work towards gaining a Tower Climbing & Rescue Certificate.

Physical Attributes

• The ability to walk 300-400 metres with to a tool kit, possible weight of 10 Kilos.
• The ability to walk up the equivalent of 10 flights of stairs, then could be a further 10 metres on a ladder.
• The ability to work in tight spaces, needing to twist and manoeuvre your body.
• Able to work at heights that could be up to 70 metres.

Employee Compliance

In view of the intrinsic requirement of this role, HSC guidelines recommend a regular medical check via Occupational Health, to ensure the safety and wellbeing of the employee. The Company will advise the employee of the regularity of this requirement. Its once per year.

The above list will be subject to the Company’s duty to consider any reasonable adjustment under the Equality Act 2010.

• The job holder will be expected to comply with any reasonable operational instruction or procedures relating to Company policies, reporting and controls. Section 7 of the Health and Safety at Work Act 1974 provides a duty on every employee, while at work, to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work.
• It also places a duty on employees to cooperate with their employer so far as is necessary to enable their duties to be complied with including the appropriate use of personal protective equipment (PPE).
• Failure to comply with this duty may result in the Company invoking the disciplinary procedure.

About HENSOLDT UK

HENSOLDT UK, a trading name of Kelvin Hughes Limited, is a world leader in the development, manufacture and supply of maritime navigation and surveillance radar systems. HENSOLDT UK a trading name of Kelvin Hughes Limited employs over 170 employees and are headquartered in Enfield, North London. The company sets the international standard in solid state radar sensor technology with SharpEye and its market leading navigation and tactical radar display systems.