Field Service Engineer

Camlin Group; Lisburn; On-site; GBP 32,000 - 52,000; Full time

Job summary

Camlin Energy invites applications for a Field Service Engineer in the Global Services Department, HQ regional team. You will install, commission, service and maintain HV monitoring devices, prepare field reports, and deliver on-site customer training.

You will travel across the UK and Ireland, support trainees, and ensure safety as a core discipline. You must have an engineering qualification or equivalent experience, a strong safety mindset, and excellent communication and customer service

Qualifications

• Electrical, electronic or mechanical engineering qualification or experience.
• Strong safety mindset to meet industry safety standards.
• Excellent communication and customer service skills.
• Proficient computer skills for reports and documentation.
• Clean driving license and willingness to travel across UK & Ireland.

Responsibilities

• Represent Camlin and ensure customer focus while delivering service.
• Installation, commissioning, service and maintenance of HV monitoring devices.
• Prepare field reports and documentation timely.
• Provide on-site customer training and follow-up.
• Support trainee training within Field team.
• Travel across UK and Ireland; potential travel to other locations as required.
• Maintain compliance with health, safety and environmental policies.
• Conduct site surveys and participate in site meetings.
• Update training and participate in external mandatory H&S training.

Skills

Safety mindset

Customer service

Communication skills

Computer skills

Driving license

Willingness to travel

Education

Electrical/Electronic/Mechanical Engineering

Tools

Salesforce

Job description

Camlin Energy has an exciting opportunity for someone to join us as a Field Service Engineer within the Global Services Department, HQ regional team.

Responsibilities include:

• Representing Camlin, by ensuring the customer comes first, and that field works are maintained on track and supported in a professional manner whilst delivering excellent levels of customer service.
• Ensures compliance with Company and customer Health, Safety and Environmental policies.
• Installation / Commissioning / Service and maintenance of Camlin HV monitoring devices.
• Preparation of Field reports and documentation on a timely basis
• Customer training and follow up including on-site visits
• Support internal trainee training, for upcoming new trainees within Field team
• Assesses product/equipment performance based on field data; recommend modifications or improvements through appropriate business channels
• Provides technical field support to customers, departmental functions and other service professionals as required.
• Conduct site surveys and participate in site meetings as required.
• Undertake and regularly update all training associated with the role, inclusive of external mandatory H&S / Customer training as directed.
• Undertake other such duties that are required, commensurate with the role.

WHAT YOU WILL NEED TO SUCCEED

• Electrical, Electronic or Mechanical Engineering qualification or experience equivalent to minimum 2 years’ experience in an engineering environment.
• Must possess a strong safety mind-set to assure the work completed reflects the technical requirements within industry safety standards.
• Must have strong customer service skills and can interact confidently and professionally with customers and team members, to provide services and training on equipment and products.
• Excellent oral and written communication skills.
• Good computer skills.
• Clean driving license.
• Willingness to start early and finish late as required.
• A willingness to work additional hours and the flexibility to work weekends if required.
• Must be able to travel throughout UK and Ireland and possibly to other customer locations as and when required, therefore a current passport and driver’s license are essential.
• Must be able to demonstrate strong electronic repair troubleshooting methodology and maintain high technical level of product knowledge.

QUALIFICATIONS

Electrical, Electronic or Mechanical Engineering qualification or experience equivalent to minimum 2 years’ experience in an engineering environment.

DESIRABLE

• Candidates are expected to have one or more of the following:
• Previous experience in providing engineering field services / training or prior experience within an electrical utility or electrical and mechanical systems for HV networks.
• Technical skills and knowledge of HV transformers and utilities.
• Good project management skills and able to work effectively with minimal supervision.
• Good interpersonal and leadership skills.
• Ability to program devices via supplied instructions, cables, and software.
• Salesforce platform experience.
• Demonstrate experience in critical thinking.
• Demonstrate experience for customer interactions.

Our Values

We work together

We believe in people

We won’t accept the ‘way it has always been done’

We listen to learn

We’re trying to do the right thing

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.