Field Service Engineer

Camlin; Lisburn; Presencial; GBP 32.000 - 52.000; Jornada completa

Descripción de la vacante

Camlin Energy seeks a Field Service Engineer to join the Global Services Department. You will install, commission and maintain HV monitoring devices, ensuring high standards of safety and customer service.

Travel across the UK and Ireland may be required, with on-site visits and training responsibilities to support customers and trainees. The role demands a mechanical/electrical/electronic engineering background, strong problem-solving skills, and the ability to communicate clearly with

Formación

• Must have strong customer service skills and can interact confidently and professionally with customers and team members, to provide services and training on equipment and products.
• Excellent oral and written communication skills.
• Electrical, Electronic or Mechanical Engineering qualification or experience equivalent to minimum 2 years’ experience in an engineering environment.

Responsabilidades

• Represent Camlin and ensure customer needs are prioritized with professional field work.
• Install, commission, service and maintain Camlin HV monitoring devices.
• Prepare field reports and documentation in a timely manner.
• Provide customer training and follow up including on-site visits.
• Support internal trainee training within Field team.
• Travel throughout UK and Ireland as required.

Conocimientos

Customer service

Communication

Team collaboration

Willingness to travel

Problem solving

Educación

Electrical / Electronic / Mechanical Engineering qualification or equivalent

Herramientas

Electrical testing equipment

HV monitoring devices knowledge

Descripción del empleo

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.

Camlin Energy has an exciting opportunity for someone to join us as a Field Service Engineer within the Global Services Department, HQ regional team.

Responsibilities include:

• Representing Camlin, by ensuring the customer comes first, and that field works are maintained on track and supported in a professional manner whilst delivering excellent levels of customer service.
• Ensures compliance with Company and customer Health, Safety and Environmental policies.
• Installation / Commissioning / Service and maintenance of Camlin HV monitoring devices.
• Preparation of Field reports and documentation on a timely basis
• Customer training and follow up including on-site visits
• Support internal trainee training, for upcoming new trainees within Field team
• Assesses product/equipment performance based on field data; recommend modifications or improvements through appropriate business channels
• Provides technical field support to customers, departmental functions and other service professionals as required.
• Conduct site surveys and participate in site meetings as required.
• Undertake and regularly update all training associated with the role, inclusive of external mandatory H&S / Customer training as directed.
• Undertake other such duties that are required, commensurate with the role.

WHAT YOU WILL NEED TO SUCCEED

• Electrical, Electronic or Mechanical Engineering qualification or experience equivalent to minimum 2 years’ experience in an engineering environment.
• Must possess a strong safety mind-set to assure the work completed reflects the technical requirements within industry safety standards.
• Must have strong customer service skills and can interact confidently and professionally with customers and team members, to provide services and training on equipment and products.
• Excellent oral and written communication skills.
• Willingness to start early and finish late as required.
• A willingness to work additional hours and the flexibility to work weekends if required.
• Must be able to travel throughout UK and Ireland and possibly to other customer locations as and when required, therefore a current passport and driver’s license are essential.
• Must be able to demonstrate strong electronic repair troubleshooting methodology and maintain high technical level of product knowledge.

QUALIFICATIONS

Electrical, Electronic or Mechanical Engineering qualification or experience equivalent to minimum 2 years’ experience in an engineering environment.

DESIRABLE

• Candidates are expected to have one or more of the following:
• Previous experience in providing engineering field services / training or prior experience within an electrical utility or electrical and mechanical systems for HV networks.
• Technical skills and knowledge of HV transformers and utilities.
• Good project management skills and able to work effectively with minimal supervision.
• Good interpersonal and leadership skills.
• Ability to program devices via supplied instructions, cables, and software.
• Demonstrate experience in critical thinking.
• Demonstrate experience for customer interactions.

Our Values

We work together

We believe in people

We won’t accept the ‘way it has always been done’

We listen to learn

We’re trying to do the right thing

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.