Field Service Engineer

Acclaim Handling Limited; Knowsley; On-site; GBP 28,000 - 46,000; Full time

Benefits offered by this job

Door to Door pay

Pension and life assurance

Overtime pay

Company events

Discount platform

Referral rewards

Job summary

Acclaim Handling Ltd in the UK is seeking an experienced forklift technician to service and repair LPG, diesel, and electric trucks on customer sites. You will quote repairs, liaise with the Service Manager, and help identify additional billable work while maintaining high safety and quality standards.

The role combines hands-on maintenance, thorough examinations when qualified, and clear administrative duties such as time entry and job reporting. A customer-focused mindset is essential.

Qualifications

• NVQ or equivalent in a field relevant to the work.
• Hands-on time in machine maintenance and familiar with nuts and bolts.
• Ability to keep customers happy and needs front and center.

Responsibilities

• Inspecting and quoting customers for repairs in liaison with the Service Manager.
• Servicing LPG, diesel and electric forklifts to a high standard and with preventative maintenance.
• Using a check sheet to ensure equipment is fully functional and compliant with legislation.
• Oil and filter changes as necessary.
• To carry out Thorough Examinations when qualified.
• Identify additional chargeable repairs to quote the customer.
• Overhaul forklifts onsite (partial or full strip-down).
• Battery maintenance: test voltages and gravities; complete surveys and reports as required.
• Administration: time entry, job reporting, parts requests, sign-off using a tablet; liaising with Service Manager and Parts Controller.
• Other reasonable duties related to the role.

Skills

NVQ in relevant field

Hands-on machine maintenance

Customer service oriented

Job description

Work Responsibilities

Inspecting and providing quotes to customers regarding repairs, in close liaison with the Service Manager. To identify additional chargeable repairs that can be quoted to the customer.

Onsite Customer Forklift Truck Servicing Responsible for servicing LPG, diesel and electric powered forklift trucks to a high standard, and with a view to preventative maintenance. Using a check sheet ensure the equipment is fully functional, and conforms to current legislation. Changing the oil, filters, etc as necessary. To carry out Thorough Examinations pending qualifications. To identify additional chargeable repairs that can be quoted to the customer.

Onsite Customer Overhaul of Forklift Trucks Responsible for completing a partial or full strip-down of LPG, diesel or electric forklift trucks.

Onsite Customer Battery Maintenance Check voltages and gravities of traction batteries using meters and hydrometers. Complete a battery survey and report on it as required.

Engineer Administration Responsible for time entry, job reporting, parts requests, part number identification and customer sign off using a tablet. Liaising with the Service Manager and the Parts Controller as necessary. Any other reasonable duties related to this role.

You've got an NVQ or something similar in a field that's relevant to what we do You've spent some hands‑on time in machine maintenance and know your way around the nuts and bolts You have a knack for keeping customers happy and their needs front and center.

Benefits & Perks

• Get your travel fully covered with our Door to Door pay, ensuring every minute counts
• Secure your future with peace of mind thanks to our pension and life assurance plans
• Get rewarded for your extra efforts with additional overtime pay
• Join us at various company events where you can unwind and connect with fellow team members
• Enjoy exclusive deals and savings through our discount platform
• Help us grow by referring great talent and earn rewards through our referral program

About Acclaim Handling Ltd

Acclaim Handling Ltd is a well-established UK leader in materials handling, providing forklift sales, hire, servicing, and operator training since 1982. Whilst serving just the Southeast in its founding years, the company has since expanded to 8 regional depots covering much of the UK. Our local depots are in the following locations:

• Purfleet - Essex
• Chatham - Kent
• Spencers Wood - Reading
• Spalding - Lincolnshire
• Cosham - Portsmouth
• Rugby - Warwickshire
• Rackheath - Norfolk
• Prescot - Merseyside

With the company mantra of 'Success built on service', customer Service is the beating heart of the company and we are looking for the best individuals to compliment our existing, dedicated team and serve our loyal customer base.

Forklift Trucks Repairs

Repair of electrical, mechanical and hydraulic components. Repairing hydraulic valves and rams. Repairing final drive and gearbox components. Repairing engines and components.