Field Service Engineer

Epiroc; Hemel Hempstead; On-site; GBP 35,000 - 55,000; Full time

Job summary

Epiroc is seeking a Field Service Engineer to support customers across Southwest England and South Wales. You will diagnose and repair mechanical, hydraulic and electrical issues at customer sites, delivering safe, efficient operations and high levels of customer service.

Working from your home base, you will travel to sites, perform maintenance, commissioning and handovers, and complete service reports while upholding Epiroc standards for safety and quality across the UK and Ireland as required.

Qualifications

• Strong mechanical fault-finding skills.
• Good diagnostic and problem-solving capability.
• Excellent communication and customer service skills.

Responsibilities

• Servicing, maintaining and repairing Epiroc equipment at customer sites.
• Diagnosing mechanical, hydraulic and electrical faults.
• Supporting commissioning and equipment handovers.
• Delivering preventative maintenance activities.
• Completing service reports and technical documentation.
• Maintaining health, safety and environmental compliance.

Skills

Mechanical faults

Hydraulic faults

Electrical fault-finding

Customer service

Job description

Are you passionate about engineering, problem-solving and delivering exceptional customer service? Do you enjoy working independently while being part of a supportive and highly skilled team?

We are looking for a Field Service Engineer to join our UK Service team. In this role, you will support customers across Southwest England and South Wales region, helping them maximise equipment availability, minimise downtime and maintain safe, productive operations.

Your Mission

As a Field Service Engineer, you will play a critical role in supporting Epiroc customers by ensuring their equipment operates safely, efficiently and reliably. Working directly at customer sites, you will diagnose and resolve mechanical, hydraulic and electrical issues while delivering a professional and customer-focused service experience.

This is a highly varied field-based role where no two days are the same. In addition to maintenance and repair activities, you will support equipment commissioning, preventative maintenance programmes and customer training, helping customers get the most from their machines while strengthening long-term relationships.

This role offers the opportunity to work with industry-leading surface drilling and mining equipment used across a variety of applications, including quarries, mines, and wind farm construction projects.

Key responsibilities include:

• Servicing, maintaining and repairing Epiroc equipment
• Diagnosing mechanical, hydraulic and electrical faults
• Supporting commissioning and equipment handovers
• Delivering preventative maintenance activities
• Completing service reports and technical documentation
• Maintaining the highest standards of health, safety and environmental compliance

Your Profile

You have experience working with heavy equipment, industrial machinery, commercial vehicles or similar mechanical systems and enjoy solving technical challenges in demanding environments. While experience in mining, quarrying or drilling equipment would be beneficial, we are also interested in candidates with transferable engineering skills from other industries.

You are customer-focused, self-motivated and comfortable managing your workload independently. You build trust through professionalism, communicate effectively and remain calm under pressure when tackling complex technical issues.

To be successful in this role, you should have:

• Strong mechanical, hydraulic and electrical fault-finding skills
• Good diagnostic and problem-solving capability
• Excellent communication and customer service skills
• A valid driving licence
• A strong commitment to safety, quality and continuous improvement

Success in this role requires a proactive mindset, personal accountability and a genuine passion for delivering excellent service. You will be joining a team that values collaboration, knowledge sharing and supporting one another to achieve common goals.

Location and Travel

This is a field-based role covering Southwest England and South Wales, with an expectation to support operations across the UK and Ireland as required.

This is a field-based position with no fixed office location. You will be dispatched from your home location and spend the majority of your time at customer sites and Epiroc workshops across your territory. Occasional overnight travel may be required.

Why Epiroc?

By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be part of a skilled, positive, and ambitious team working in a creative environment shaped by our values of Collaboration, Commitment, and Innovation. With colleagues from more than 100 nationalities, we offer a truly global and diverse workplace where continuous development is encouraged and supported.

To support your journey, we offer a competitive Total Rewards Package, including:

• Global career opportunities
• Learning & Development programs
• Benefits package, including variable compensation (bonus)
• Flexible work culture promoting balance and well-being
• Global Parental Leave Policy
• Community involvement

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com