Field Service Engineer

Locators Ltd; Ferndown; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Van

Health Insurance

Personal and Accident Insurance

Job summary

Locators Ltd. is seeking a Field Service Technician to maintain, service, and repair customers’ forklifts and related equipment on-site. You will diagnose faults, perform preventative maintenance, and address breakdowns promptly to minimise downtime for customers.

The role requires a full clean driving licence and the ability to manage paperwork, stay in touch with the Field Service Team Leader, and maintain a professional image while on the road. Training courses will be provided as needed.

Qualifications

• Sound time-served and demonstrable knowledge of transmission systems.
• In-depth knowledge of modern electronic control systems.
• Experience with electric motors (AC and DC).
• Full clean and valid driving licence.

Responsibilities

• Carry out maintenance, servicing and repair of forklifts and equipment on-site to high standards.
• Diagnose faults, perform preventative maintenance and address breakdowns promptly.
• Complete paperwork with required information within timescales.
• Maintain van stock and communicate needs to Parts/Support teams.
• Update Customer Support on job completion and any future requirements.

Skills

Transmission systems

Modern electronic control systems

Electric motors (AC/DC)

Driving licence

Job description

To provide consistent high standards in the provision of field-based maintenance and repair service on customers’ forklifts, associated equipment and other hired machinery supplied by Locators.

Responsibilities

MAIN DUTIES AND RESPONSIBILITIES

• Carry out the maintenance, servicing, and repair of customers’ forklifts, associated equipment, and other hired machinery on-site, ensuring all work is completed to a high standard. This includes diagnosing faults, performing preventative maintenance, and addressing breakdowns promptly to minimise downtime for the customer.
• Complete all paperwork (hard copy or electronic) with the relevant and required information and within the specified timescale. This will include clear identification of part numbers, order numbers, times and dates, recommended further action and customer commentary.
• Utilise all available support resources, including the Senior Technician and/or Technical Support Manager, to ensure swift and accurate diagnosis and effective repair of equipment.
• Maintain appropriate van stock levels to maximise efficiency, and communicate any additional requirements clearly to the Parts department or other support team members.
• Maintain regular contact and a productive working relationship with the Field Service Team Leader, ensuring availability for site meetings as required.
• To update the Customer Support office once a job has been completed and to notify them of potential problems with customers and any future requirements they may have, in a timely manner using appropriate methods (email, telephone ….).
• Fulfil all statutory and company requirements with regard to Health and Safety and adhere to all customer site requirements.
• Ensure the customer is kept informed about the progress of the repair and any required follow-up work, using the Customer Support team to provide backup and maintain continuity.
• Maintain high standards of personal appearance and present a professional image at all times, including ensuring the van, tools, and other work-related equipment are clean, well-maintained, and presentable.
• Attend training courses when required.

Qualifications

KEY SKILLS

• Sound time-served and demonstrable knowledge of:
• Transmission systems
• Modern electronic control systems
• Electric motors (AC and DC technology)
• Full clean and valid driving licence

Experience

KEY CHARACTERISTICS

• Ability to work on own initiative and as part of a team
• Polite and courteous at all times to both customers and colleagues.

Benefits

• Company Van; Health Insurance; Personal and Accident Insurance