Field Service Engineer

Mansell Recruitment Group; Tufton; Remote; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Job summary

Mansell Recruitment Group is seeking a Field Service Engineer to service water treatment equipment across the UK and internationally. This home-based role includes a company vehicle and fuel card, with travel as required.

You will diagnose, install and commission RO systems, deionisers, filters and water softeners, while building strong relationships with customers and on-site personnel. Ensure reports are completed and safety standards observed.

Qualifications

• Qualified electro-mechanical engineer with a multi-disciplinary background.
• Experience in water treatment or related technical field is advantageous.
• Full UK driving licence and willingness to travel nationally and internationally.

Responsibilities

• Service and maintain water treatment equipment at UK and overseas sites.
• Develop and manage relationships with customers and on-site personnel.
• Diagnose and resolve technical issues in the field and via remote support.
• Install and commission equipment as required.
• Produce service reports using Microsoft Word.
• Support that aligns with commercial and technical specifications.
• Contribute to service improvements and maintain high customer care.
• Adhere to health and safety policies.
• Pursue learning and skill development.

Skills

Electro-mechanical engineer

Customer service

Field service

Education

GCSEs English & Maths

Tools

Microsoft Office

Job description

Field Service Engineer - Whitchurch

Are you a skilled Field Service Engineer looking for your next challenge? This role offers the opportunity to work across the UK and internationally, with some travel and time away from home required. All travel is pre-arranged and fully expensed. As your experience grows, you may also be involved in commissioning newly installed systems, which can occasionally require extended stays on-site.

Key Responsibilities:

• Service and maintain a variety of water treatment equipment including Reverse Osmosis systems, Deionisers, Filtration Units, Water Softeners, and Effluent Treatment Plants at customer sites both in the UK and overseas.
• Develop and manage relationships with customers and on-site personnel.
• Diagnose and resolve technical issues in the field and through remote support.
• Undertake installation and commissioning work depending on your skills and qualifications.
• Produce detailed service reports and other documentation using Microsoft Word.
• Provide support that aligns with both commercial and technical specifications.
• Contribute to internal service improvement efforts to drive efficiency and quality.
• Maintain a high standard of customer care and technical service.
• Adhere to all relevant policies, including health and safety regulations.
• Proactively pursue opportunities for learning and skill development.

Candidate Profile:

• Qualified electro-mechanical engineer with a multi-disciplinary background.
• Previous experience in water treatment or a similar technical field is advantageous.
• Field service or remote technical support experience is beneficial.
• Strong commitment to delivering excellent customer service.
• Excellent verbal and written communication skills with the ability to engage with a range of stakeholders.
• Professional, self-motivated, and well-organised.
• Comfortable using Microsoft Office applications.
• Holds GCSEs or equivalent in English and Maths.
• Full UK driving licence and willingness to travel nationally and internationally.

Location:

This is a home-based role with travel as required. A vehicle and fuel card are included as part of the package.

Salary: £35,000-£45,000