Service Engineer

Mansell Recruitment Group; Andover; Remote; GBP 32,000 - 42,000; Full time

Job summary

Mansell Recruitment Group is seeking a Field Service Engineer to cover the A34 corridor. This home-based role requires willingness to travel nationally and abroad; visits are planned in advance and fully expensed.

You will service and commission water treatment systems, troubleshoot on-site and remotely, and prepare service reports using MS Word. A full UK driving licence is essential and ongoing professional development is encouraged.

Qualifications

• Qualified electro-mechanical engineer with relevant qualifications.
• Experience in water treatment or field-based service preferred.
• Full UK driving licence and willingness to travel.
• Excellent verbal and written communication skills.

Responsibilities

• Servicing and maintaining water treatment systems at customer sites across the UK (and abroad).
• Managing relationships with customers and plant operatives.
• Analysing and resolving problems on-site and via remote support.
• Completing installation and commissioning of plant where qualified.
• Completing service reports using MS Word.
• Contributing to service improvements to increase productivity.
• Upholding health and safety and company policies at all times.
• Developing skills through proactive learning.

Skills

Strong communication

Customer service

Willingness to travel

IT literacy

Education

GCSE English and Maths

Tools

MS Office

Job description

Field Service Engineer - Covering the A34 Corridor

Are you an experienced Field Service Engineer looking for your next role? Are you happy to travel as our clients are based across the UK & abroad and you should expect to have some time working away from home in order to satisfy their requirements. Visits are agreed in advance with you and fully expensed. As your skills and experience increase you may also be involved in commissioning of installed systems; this potentially leading to working away for several days or on occasions, a couple of weeks.

Responsibilities include:

Servicing and maintaining water treatment systems such as Reverse Osmosis, Deionisers, Filters, Water Softeners and Effluent treatment Plant at customer sites around the UK (and potentially overseas)

Managing direct relationships with customers and plant operatives.

Analysing and resolving problems whilst both at site and by way of remote support.

Completing installation and commissioning of plant (subject to qualification and skill set)

Completing Service Reports and other associated documentation (using MS Word)

Assisting the company with service improvement initiatives; taking a proactive approach to increasing productivity & profitability.

Ensuring that a high level of customer care & service is maintained at all times

Ensuring that all company policies inc. Health & Safety are observed and abided with at all times

Enhancing your own skills and knowledge through proactive learning and self-development

About You

A multi-disciplined electro-mechanical engineer with relevant qualifications

Experience with the water treatment industry would be an advantage

Experience of having worked as a Service Engineer or in a field based technical support role would be an advantage

Passionate about providing a first-class service to our customers.

Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner

A professional approach to your work and communication with colleagues and customers

A good level of IT competency, specifically MS Office

GCSE or equivalent – English and Maths

A full UK driving license is required and a willingness to travel

Location: Home based but willing to work nationally and abroad.