Field Service Engineer

JMTechnical; Downham Market; On-site; GBP 35,000 - 50,000; Full time

Job summary

JMTechnical is seeking a Field Service Engineer to support aviation security, food processing and automation systems across customer sites in the UK. You will deliver on-site and remote service, diagnose faults, perform maintenance, and train operators while keeping safety and reliability at the core.

In this role you will liaise with customers and internal teams, complete service logs via our online portal, and travel as required.

Qualifications

• Hands-on engineering background in electrical, mechanical or multi-skilled roles.
• Experience servicing or maintaining industrial machinery or automated systems.
• Ability to diagnose faults on site and communicate with customers.
• Willingness to travel and work at customer sites safely.

Responsibilities

• Provide on-site service, fault diagnosis, and repair of JMTechnical equipment
• Carry out preventative maintenance and health checks
• Support installation, commissioning, and system upgrades
• Record service activity using online portal
• Provide basic operator and maintenance training
• Liaise with customers and stakeholders professionally
• Assist remote troubleshooting as needed

Skills

Hands-on engineering

Electrical engineering

Mechanical engineering

Mechatronics

Problem solving

Customer communication

Travel willingness

Education

NVQ Level 3 or equivalent

HNC

Mechatronics qualification

Tools

PLC systems

Automation equipment

Job description

The Field Service Engineer will play a critical role in supporting JMTechnical’s advanced engineering and manufacturing operations across aviation security systems, food processing machinery, and industrial automation. This role combines hands‑on technical service delivery with proactive client engagement, ensuring JMTechnical equipment operates safely, reliably, and efficiently in the field. You will work directly with customers, provide on‑site and remote support, and act as a key link between clients and JMTechnical’s internal engineering and manufacturing teams. The position requires strong technical competence, clear communication skills, and a professional, client‑focused mindset.

Key Responsibilities

• Provide on‑site service, fault diagnosis, and repair of JMTechnical equipment
• Carry out preventative maintenance, inspections, and system health checks
• Diagnose electrical, mechanical, and control system faults in the field
• Support installation, commissioning, and system upgrades
• Liaise directly with customers, site teams, and stakeholders in a professional manner
• Deliver basic operator and maintenance training to clients where required
• Accurately record service activity using our online service portal
• Feed back field issues and improvement suggestions to internal engineering teams
• Support remote troubleshooting and technical assistance as required

Must Haves

• Strong hands‑on engineering background (electrical, mechanical, or multi‑skilled)
• Experience servicing or maintaining industrial machinery or automated systems
• Ability to diagnose and resolve faults under real‑world site conditions
• Confident, professional communication skills with customers
• Willingness to travel and work on customer sites
• Ability to work independently and manage service visits effectively
• Strong focus on safety, quality, and reliability

Nice to Haves

• Experience in aviation security equipment, food processing machinery, or automation
• PLC or automation exposure (fault‑finding, I/O, basic diagnostics)
• Experience with control panels, sensors, motors, and actuators
• Background in regulated or safety‑critical environments
• Familiarity with digital service tools, portals, or mobile reporting systems
• Electrical qualifications or mechanical certifications

Minimum Qualifications

OR

• Relevant apprenticeship, NVQ Level 3, HNC, or equivalent experience in:
  • Electrical Engineering
  • Mechanical Engineering
  • Mechatronics
  • Maintenance / Automation Engineering
• Proven industry experience demonstrating equivalent capability