Field Service Engineer

Waters Corporation; Cardiff; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Flexibility in day-to-day tasks

Growth opportunities

Competitive salary

Company car

Wellbeing programmes and EAP

Private health care

Strong pension

Employee insurance

Paid annual leave

Maternity and paternity leave

Tuition reimbursement

Social events

Great working environment

Job summary

Waters Corporation is seeking a Field Customer Support Specialist to cover Cardiff and surrounding areas. You will support customers across diverse lab-based scientific sectors, performing installation, qualification, calibration, maintenance and repair of Waters systems.

You’ll analyze data to diagnose issues, coordinate with cross‑functional teams, and manage customer expectations to deliver effective solutions.

Qualifications

• Interest in science and problem‑solving.
• Background in laboratory, analytical chemistry, or engineering.
• Flexibility and ability to build trusted relationships with customers.

Responsibilities

• Install, qualify, calibrate, maintain and repair Waters systems.
• Analyse data to diagnose problems and propose repairs or alternatives.
• Coordinate with matrix teams to expedite repairs and ensure customer satisfaction.
• Manage customer expectations and provide follow-up plans as needed.
• Build trusted advisor relationships and identify opportunities to advance customers' lab operations.

Skills

Interest in science

Problem-solving

Customer service

People skills

Education

Bachelors in science/engineering

Job description

If your answers are yes, then we would love to hear from you! At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.

Overview

As a Field Customer Support Specialist, ideally positioned close to Cardiff and/or the M4 Corridor, you will support customers across a wide variety of lab-based scientific business sectors, meaning your role is very diverse and interesting; no two days are the same. With Waters being a global organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.

Responsibilities

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
• Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
• Manage customer expectations by communicating work performed and providing follow‑up plans if required.
• Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services, always looking for potential opportunities for how Waters can further advance their laboratory operations.

Qualifications

• Interest in science, problem‑solving, service, and people.
• Background in laboratory, analytical, chemistry, or engineering.
• Flexible and enjoys variety in role and able to build trusted relationships with customers.

Waters recognizes that there is an under‑representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.

Rewards

• Flexibility – we offer a lot of flexibility within your day both with your time and tasks.
• Great opportunities for growth, development, and progression.
• Competitive salary and incentive.
• Company car.
• Wellbeing programmes and services, Employee and Family Assistance Programme (EAP).
• Private health care.
• Strong pension contribution.
• Employee insurance (life, accident, disability protection, global business travel accident insurance).
• Paid annual leave (5 weeks) plus statutory days.
• Maternity and paternity leave.
• Education/tuition reimbursement where applicable.
• Social events on the calendar.
• Great working environment surrounded by great people.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high‑volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high‑quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of 16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, colour, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognised disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit and business needs at the time.