Field Service Engineer

Waters Corporation; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexibility

Growth opportunities

Company car

Wellbeing programs and EAP

Private health care

Strong pension

Life and disability insurance

Paid annual leave

Job summary

Waters Corporation is seeking a Field Customer Support Specialist to support customers across diverse lab-based scientific sectors, ideally near Cardiff and the M4 Corridor. The role offers a dynamic field-based environment with opportunities to learn, grow, and advance within a global organisation.

You will receive excellent training and be part of a team that enables you to become a trusted advisor, solving problems and delivering high-quality service every day.

Qualifications

• Interest in science, problem-solving, service and people.
• Able to build trusted relationships with customers.
• Inclusive employer values diverse backgrounds.

Responsibilities

• Install, qualify, calibrate, maintain and repair Waters systems.
• Analyse and review system data to identify problems and recommend actions.
• Coordinate problem resolution with matrix teams to expedite repairs.
• Manage customer expectations and provide follow-up plans.
• Build strong rapport with customers to offer advice and support on Waters products.

Skills

Science background

Problem-solving

Customer service

People skills

Education

Laboratory/Analytical/Chemistry/Engineering background

Job description

• Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?
• Are you looking for lots of opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion?

Overview

• Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?
• Are you looking for lots of opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion?

If your answers are yes, then we would love to hear from you! At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work. As a Field Customer Support Specialist, Ideally positioned close to Cardiff and/or the M4 Corridor you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same! With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership. Responsibilities So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities: Install, qualify, validate, calibrate, maintain, and repair Waters systems. Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions. Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction. Manage customer expectations by communicating work performed and providing follow-up plans if required. Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations. To help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway.

Qualifications

Who are we looking for? We ask that you are interested in science, problem-solving, service, and people! You could have a laboratory, analytical, chemistry, or engineering background. It’s important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers. Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.

Rewards

In return, we offer a highly competitive, market-leading benefits package for our employees:

• Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
• Great Opportunities for growth, development, and progression
• Competitive salary and incentive
• Company Car
• Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
• Private Health Care
• Strong pension contribution
• Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
• Paid Annual Leave (5 weeks) plus statutory days
• Maternity & Paternity Leave
• Education/Tuition Reimbursement where applicable
• Social events on the calendar
• Great working environment surrounded by great people

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of :16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.