Field Service Engineer

Chubb Fire & Security Group; Birmingham; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

On-call

Monthly bonus

Company vehicle

Cycle to work

Referral scheme £1000

Pension scheme

Life assurance

Scholarship scheme

Benefits platform

Health & wellbeing

Bravo awards

Job summary

Chubb Fire & Security is seeking a Field Service Engineer to join the Chubb Community Care Team, covering the Midlands 02 area around Wolverhampton, Walsall or Dudley. You will maintain Warden and Nurse Call, Access Control and Intercom systems at community care sites and travel within the Central Midlands region.

The ideal candidate has hands-on field service experience, a valid UK driving licence, and a compassionate approach to clients in care environments.

Qualifications

• Electrical/electronic qualification is preferred.
• Full UK Driving Licence is required.
• Strong customer service experience, especially in care environments.
• Field service experience with Warden/Nurse Call systems is desirable.

Responsibilities

• Carry out maintenance on Warden/Nurse Call, Access Control and Intercom systems.
• Ensure documentation matches system specifications and notify management if not.
• Provide small works from survey to installation and handover.
• Participate in an out-of-hours callout rota (typical 1 in 8).

Skills

Nurse Call knowledge

Access control

Intercom systems

Driving licence

Customer service

Field service

Education

Electrical/electronic qualification

Basic education

Job description

Here at Chubb Fire & Security , we are looking to add a Field Service Engineer to our Chubb Community Care Team, covering the Midlands 02 area.

This a fantastic opportunity to join a ‘People First’ company for an experienced Warden/Nurse Call engineer, ideally based around Wolverhampton/Walsall/Dudley or within a easy commute

As well as the Service Engineering experience, we are also looking for a candidate with the ability to show compassion and empathy, due to the nature of the sites you will visit within our Community Care clients.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY:

Competitive salary based on experience. Plus monthly bonus and on call

• 25 days holiday, plus bank holidays
• On Call
• Monthly Bonus
• Company Vehicle
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll be Doing as a Field Service Engineer

• Carry out Corrective and Preventative Maintenance on Warden / Nurse Call, Access Control and Intercom systems in accordance with relevant company procedures, engineer instructions and specific system requirements.
• Ensure that if installed system differs from the specification that the relevant documentation is complete and brought to the Supervisor / Management attention.
• To provide small works engineering functions from initial survey, through installation to commissioning and customer handover
• To participate in an out of hours callout rota (typically 1 in 8)

What We Would Like You To Bring

• Good basic education and ideally a relevant qualification in the electrical /electronic industry.
• Alternatively able to demonstrate an in depth knowledge through assessment.
• Good standard of IT skills. (Computer Literate).
• High level of Customer Service experience – ideally in the Community Care field
• Full UK Driving Licence.
• Sound technical knowledge in the following disciplines: Warden / Nurse Call, access control, Intercom systems.
• Field Service Experience
• Based or able to easily commute to the Central Midlands area
• Compassion and empathy and to be comfortable in the Care environment and their clients

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.