Field Service Controller – Machinery & Aftermarket Support

Executive Network Group; Fernwood CP; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

10% bonus

Job summary

Executive Network Group is recruiting a Service Controller in Newark, Nottinghamshire for an established machinery business.

You will coordinate field service engineers, manage service schedules and ensure customer requirements are met to maximise machine uptime and service quality.

The role offers a salary of £33,000-£35,000 per year with a 10% bonus and real opportunities for long-term development within the equipment sector.

Qualifications

• Experience coordinating field service engineers and schedules.
• Strong customer service and communication skills.
• Proficient IT and administrative abilities with service systems.

Responsibilities

• Coordinate and schedule field service engineers, allocating work according to priorities.
• Act as a key contact for customers needing servicing and technical support.
• Manage incoming service requests and ensure timely progression of jobs.
• Monitor workloads and adapt schedules to changing priorities.
• Maintain accurate service records and liaise with internal teams.

Skills

Coordination

Field service coordination

Customer service

Organisation

Communication

IT skills

Microsoft Office

Service management systems

Tools

Microsoft Office

Service management systems

Job description

Executive Network Group is recruiting a Service Controller in Newark, Nottinghamshire for an established machinery business.

You will coordinate field service engineers, manage service schedules and ensure customer requirements are met to maximise machine uptime and service quality.

The role offers a salary of £33,000-£35,000 per year with a 10% bonus and real opportunities for long-term development within the equipment sector.