Field Service Co-ordinator

Burckhardt Compression (US) Inc.; Bicester; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Generous annual bonus

Salary sacrifice pension

Life assurance

Medical benefits

Job summary

Burckhardt Compression is seeking a Field Service Co-ordinator for our UK site in Bicester, coordinating global field service operations with teams in Sweden and Denmark. You will manage schedules, logistics, and customer requirements to ensure safe, efficient project delivery with high-quality standards.

The role requires advanced SAP and CRM Dynamics knowledge, strong communication, and a customer-focused, team-oriented approach to drive continuous improvement in field service activities.

Qualifications

• Demonstrable experience in a similar role.
• Team-oriented mindset.
• Resilient and able to work under pressure.
• Strong communication skills.
• Strong customer orientation.

Responsibilities

• Coordinate global Field Service Representatives (FSRs) to allocate the right technical expertise to customer projects.
• Serve as primary point of contact for customers, agents, BCx teams, suppliers and internal stakeholders.
• Manage and maintain the global Field Service schedule to optimise resource allocation and service delivery.
• Participate in Field Service Coordination meetings and pursue continuous improvement opportunities.
• Develop accurate cost estimates and customer quotations for service work and upgrades.
• Source and procure parts, labour, and external resources for field service operations.
• Coordinate global logistics activities including shipping, receipt, and inventory management of parts and service equipment.
• Oversee contract-related invoicing and monthly revenue forecasts.

Skills

Strong communication skills

Strong customer orientation

Team-oriented mindset

Resilient under pressure

Tools

Advanced SAP

Microsoft CRM Dynamics 365

Microsoft Office

Job description

Our Role

An exciting opportunity has arisen for a Field Service Co-ordinator, reporting to our Field Service Manager, based in our UK site in Bicester, Oxfordshire. As part of our team in the UK, working alongside colleagues in Sweden and Denmark, this role is dedicated to the successful delivery of global field service operations by coordinating people, resources, logistics, commercial activities, and customer requirements, and by ensuring projects are executed safely, efficiently, and to the highest standards of quality, customer satisfaction, and business performance.

To Be Successful In This Role, You Will

• Drive the global coordination and deployment of Field Service Representatives (FSRs), ensuring the right technical expertise is assigned to customer projects safely, efficiently, and on schedule.
• Serve as the primary point of contact for customers, agents, BCx teams, suppliers, and internal stakeholders, delivering clear communication and seamless execution of field service activities.
• Manage and maintain the global Field Service schedule, optimizing resource allocation, workforce utilization, and service delivery across regions.
• Strengthen operational effectiveness and regional collaboration by actively participating in Field Service Coordination meetings and identifying opportunities for continuous improvement.
• Monitor site progress and project milestones, proactively managing risks, addressing scheduling challenges, and supporting successful project delivery.
• Develop accurate cost estimates and customer quotations for preventive maintenance, corrective repairs, overhauls, revamps, upgrades, and other service opportunities by collaborating with internal teams and external suppliers to deliver commercially competitive solutions.
• Source and procure parts, labour, logistics, specialist manpower, and external resources required to support field service operations while balancing quality, cost, and delivery requirements.
• Coordinate global logistics activities, including shipping documentation, transportation, receipt, tracking, and inventory management of parts, orders, compressors, and service equipment to ensure operational readiness.
• Manage contract-related invoicing and monthly revenue forecasts, providing accurate financial reporting, billing, and visibility to support business performance.
• Oversee the collection, validation, and allocation of labour hours, travel time, and expenses, ensuring accurate project costing, financial controls, and operational reporting.
• Manage timekeeping processes and maintain accurate records of working hours, supporting payroll, project accounting, and resource planning activities.
• Maintain ownership and accuracy of CRM quotation and service data, ensuring reliable reporting, informed decision-making, and effective customer management.
• Maintain and continuously update the FSE training matrix, ensuring service personnel have the required skills, certifications, and competencies to perform their roles safely and effectively.
• Coordinate international travel and mobilization requirements for Field Service team, including visas, work permits, travel documentation, and related logistics to support global assignments.
• Champion a culture of safety and compliance, ensuring Health, Safety, and Environment (HSE) standards are understood, implemented, and consistently followed to protect employees, subcontractors, customers, and the wider business.

This Role Will Also Require

• Advanced SAP knowledge and experience
• Experience in Microsoft CRM Dynamics 365
• Knowledge of the Microsoft Office suite
• Experience in coordination or disposition of Service personnel
• Valid driving license

To qualify for this role, you will need to demonstrate

• Demonstrable experience in a similar role
• Team-oriented mindset
• Resilient and able to work under pressure
• Strong communication skills.
• Strong customer orientation

Benefits Of Working With Us

We want to make working with us a great experience, one where our team members feel supported, recognized and empowered to do their best work. We offer globally benchmarked salary packages, a generous annual bonus scheme, salary sacrifice pension, life assurance and medical benefits, and a range of appropriate allowances and remuneration options appropriate to the role and country you are based in. **Burckhardt Compression is committed to fair and equitable hiring and employment practices which aim to ensure our employees are representative of the communities in which we operate. We do not discriminate based on age, race, disability, gender, sexual orientation, gender reassignment, faith, parenthood or family dynamics.** Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.