Field Service Area Controller (Dispatcher) or Trainee

TSG UK; Longforgan; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Free Parking

Health Benefits Package

Life Assurance

Bonus scheme based on performance

Job summary

TSG UK is seeking a Field Service Area Controller based in Longforgan/Dundee/Basildon. This role involves managing interventions for a team of field engineers and ensuring customer satisfaction through efficient call handling and coordination.

Ideal candidates should have experience in customer service, strong organizational skills, and proficiency in Microsoft Office. Competitive salary and health benefits are offered, along with opportunities for hybrid working after training.

Qualifications

• Experience in a customer service role is essential.
• Strong communication skills necessary for the role.
• Ability to organize and manage time effectively.

Responsibilities

• Control and coordinate site visits for field engineers.
• Manage customer quotations for additional work.
• Update customer databases and complete reports.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Time management skills

Multitasking ability

Teamwork

Microsoft Office skills

Job description

TSG are currently recruiting for a Field Service Area Controller (Dispatch Agent), to be based from our Head Office at Longforgan/ Dundee/Basildon.

TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.

Please note this role does not qualify for sponsorship or relocation funding.

Principal Objectives

• Successfully control and co‑ordinate interventions (site visits) for approximately 20-30 field-based engineers.
• Manage interventions until successful conclusion for customers.
• Provide and progress customer quotations for chargeable works outside of normal contracts.

Key Responsibilities

• Call Handling (to receive and log into Database all service calls when call handlers are busy)
• Control and coordinate daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
• Update customer databases.
• Complete daily, weekly and monthly reports.
• Daily administration as directed by Call Handler & Area Dispatch Supervisor.
• Log and, where applicable, deal with customer queries and complaints.

Skills & Abilities Required (Essential)

• Previous experience in a customer service role.
• Excellent communication skills.
• Good organisational and time management skills.
• Proven ability to multitask.
• Successful working as part of a team.
• Good understanding of Microsoft packages (Outlook, Excel, Word).
• Flexible working when required.

Skills & Abilities Required (Desirable)

• Good understanding of IT and software packages.

Reasons to Join Us

• Competitive Salary.
• Free Parking.
• Health Benefits Package.
• Life Assurance.
• Hybrid working can be discussed as an option upon completion of training and proof of competency.
• A bonus scheme is in place which is based on performance‑related objectives.

Health and Safety Responsibilities

• Take care of their own health and safety and that of others.
• Co‑operate with their employers.
• Not interfere with anything provided in the interest of health and safety.

Diversity, Equity and Inclusion

TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG.