Field Performance Manager

Kier Group; Norwich; On-site; GBP 42,000 - 54,000; Full time

Job summary

Kier Group is seeking a Field Performance Manager to join the Anglian Water team across the region. The role covers Northampton, Lincoln, Ipswich or Norwich with a 45-hour week and no sponsorship.

You will oversee field teams, drive productivity and service levels while maintaining safety standards and strong customer focus. A supervisory background in water or utilities is preferred.

Qualifications

• Supervisory experience in the water industry or similar utility sector.
• NRSWA ticket required for onsite works.
• Strong IT and communication skills with managing diverse teams.
• Full driving licence essential for regional site visits.
• Demonstrated ability to build collaborative relationships and deliver customer service.

Responsibilities

• Monitor, measure and improve productivity, performance and quality of field teams.
• Mentor and coach direct reports, ensure policy compliance and development.
• Plan resources to maximise efficiency and cost effectivenes.
• Ensure work meets service levels and maintains customer experience.
• Promote health and safety culture and complete audits.

Skills

Supervisory experience

IT skills

Communication skills

Driving licence

NRSWA ticket

Job description

We're looking for a Field Performance Managers to joinour Anglian Water team based across the region.

Location: Northampton, Lincoln, Ipswich or Norwich Hours: 45 hours per week

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an exciting opportunity to manage the day-to-day operations of team leaders and operatives within your region. You'll provide essential managerial support to enable an efficient and effective operational area, delivering our service strategy whilst maintaining excellent customer service. Working closely with Anglian Water partners and local delivery teams, you'll ensure activities are undertaken with a customer focus and delivered efficiently, all whilst upholding our Health, Safety & Environmental standards.

What will you be responsible for?

As a Field Performance Manager, you'll be working within the Anglian Water team, supporting them in delivering excellent operational performance and customer service. Your day to day will include:

• Monitoring, measuring and improving productivity, performance and quality of field teams
• Managing, mentoring and coaching direct reports, ensuring compliance with policies and supporting their development
• Maximising day-to-day organisation, planning and control of resources to ensure efficiency and cost effectiveness
• Ensuring all work is completed to required service levels, maintaining excellent customer experience throughout
• Promoting a positive health and safety culture, completing audits and ensuring all work complies with relevant legislation

What are we looking for?

This role of Field Performance Manager is great for you if:

• You have demonstrable experience within the water industry at a supervisory level
• You hold an NRSWA ticket
• You have strong IT and communication skills with experience managing diverse teams
• You hold a Full driving licence
• You're passionate about building collaborative relationships and delivering excellent customer service

We're all about finding potential here at Kier, and transferable skills are always welcome!

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.

• Field Performance Manager JD- Ipswich.pdf