Field Operations Team Engineer

Exponential-e; Chippenham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Exponential-e is seeking a technology specialist for their Field Ops team in Chippenham. The role focuses on final project lifecycle stages, ensuring successful commissioning and maintenance of systems for customers in various sectors.

The ideal candidate will have in-depth knowledge of networking technologies and customer-facing qualities. Responsibilities include testing, configuring, and advising on telecoms equipment while adhering to health and safety standards.

We are committed to diversity and equal opportunities within our team.

Qualifications

• In-depth knowledge of IP networks, SDH, SDN, TDM, or DWDM.
• Experience in installing and configuring telecoms equipment.
• Excellent communication skills and customer service abilities.

Responsibilities

• Commission and test equipment and systems in accordance with documentation.
• Provide technical advice and maintain compliance with safety strategies.
• Develop maintenance plans and perform out of hours cover.

Skills

Networking technologies

Customer facing qualities

Problem-solving

Education

Cisco Qualification (CCNA/CCNP)

Electrical '18th Edition' Diploma

Tools

CCTV systems

Access Control

Private IP networks

Job description

Job Description

As part of the role, you’ll be required to go through National Security Vetting clearances (SC and BPSS). The process of obtaining clearances will be funded by the company.

Overall purpose of the job:

As a member of the Field Ops team you will be a technology specialist focused predominantly on the final stages of the project lifecycle, completing final configuration and testing prior to customer handover as well as post handover maintenance and support tasks. You will work with other Vysiion teams to successfully complete installation and commissioning of systems for a variety of customers within the OT and CNI market sectors. Technology will often include multiple disciplines including Networking, Access Control, Electrical Systems, Intruder Detection systems, IT Hardware, CCTV, Cyber solutions, Voice systems, etc.

When working on a project pre-handover you will work with the design team to understand the scope of the project, the technology, design documentation, and testing documentation sets. You will often work within the Vysiion workshop facility to complete post-deployment testing and configuration to enable better understanding of the systems prior to installation. Throughout the installation phase of a project you will work with the Field Installation Team to commission and ensure designs are met and systems are tested and commissioned.

When working post hand-over you will be deployed on both reactive and proactive visits to quickly and efficiently identify and close the majority of faults. You will work and train towards providing exceptional customer service, in a timely, cost effective and quality manner adopting safe working practices at all times.

Key responsibilities for this job

• Commission and test equipment and systems, together with associated interfacing, ensuring accurate and timely completion in accordance with provided documentation.
• Configuration, fault-finding and maintenance of third party equipment.
• Working to preventive and corrective maintenance plans for existing and new equipment with a focus on continuous improvement.
• Insuring compliance with health & safety strategy. Developing and promoting health & safety amongst colleagues.
• Providing accurate reports against maintenance plans and preparing recommendations for future works.
• Perform out of hours on-call cover.
• Advising and development of proactive/reactive maintenance plans.
• Obtain and maintain technical competence in the systems supported by Vysiion.
• Support and advise pre-sales team to respond to RFQs and tenders with accurately pricing.
• Providing technical advice on engineering projects.

Primary product focus areas

• Projects across Critical National Infrastructure (Energy, Water, CNI and Blue Light clients)
• Security Portfolio: CCTV, Access Control, Perimeter Detection, Intruder Detection
• LAN Portfolio: Private IP networks, Wireless networks
• WAN Portfolio: Private Mission Critical IP networks, SDH Networks, VPLS/MPLS
• Cyber Portfolio: IDS, IPS, Firewalling
• Voice portfolio: Hosted and traditional voice offerings

Knowledge and experience required

• In depth knowledge and experience of Networking technologies including IP networks and optionally SDH, SDN, TDM, DWDM, Microwave or other networking technology.
• Experience in site activities including installing, configuring and commissioning communications and telecoms equipment and services.
• Flexibility in working, including willingness to work and stay away in different regions of the UK and occasionally abroad.
• Excellent customer facing qualities.
• Excellent communicator with strong presentation, numeracy and written skills
• Confidence to work in controlled areas, such as electrical substations.
• Confidence to work with low voltage power systems
• A team player, with the ability to also work unsupervised using their own initiative.
• An aptitude for pragmatic problem solving.
• Willingness to learn and keenness to grow.
• Strong problem-solving abilities; able to facilitate discussions and outcomes

Desirable knowledge and experience

• Cisco Qualification (CCNA/CCNP etc)
• SC Clearance
• Experience with Cyber Security.
• Electrical '18th Edition' and/or Level 2 & 3 Diploma in Electrical Installations
• Inspection & Testing level 2 certificate (C&G 2392-10)
• Exposure to, and some experience in a diverse range of communication technologies, including at least one of the following: SDN, TDM, DWDM, Microwave radio, Telephony, CCTV or Access Control.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.