Datacenter Technician 24/7

Vysiion Limited; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Vysiion Limited is looking for a candidate to join their customer support team in Farnborough. This role involves providing essential technical support in data center environments, performing installations and maintenance of server and network hardware. Candidates should have hands-on experience with copper and fibre cabling and demonstrate excellent communication skills. A full UK driving licence and personal vehicle are required. The position features a 24/7 shift pattern and offers exciting career opportunities for those passionate about technology.

Qualifications

• Prior experience with copper and fiber cabling is beneficial but not required.
• Must pass security checks including SC, NPPV3, and BPSS.
• Possession of a full UK driving licence and personal car is essential.

Responsibilities

• Provide customer support ensuring service levels are maintained.
• Install server, network, and storage hardware with cabling.
• Perform audits and checks for network activity and hardware.
• Manage access tickets and coordinate client migrations.

Skills

Hands-on technical experience

Experience with copper and fibre cabling

Excellent communication skills

Ability to work under pressure

Self-motivated and organized

Willingness to learn

Job description

Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.

Vysiion offer an exciting and progressive work environment for those that want to join a technical service-based business, with focus on exceptional customer engagement and support. From trainee to qualified and experienced engineers, sales people, and operational support staff, Vysiion offers fantastic career opportunities for those excited by technology and the challenge of a fast-paced work environment. The culture at Vysiion is one that is positive, open, inclusive, and progressive. Staff have respect and loyalty, are passionate about all we do, and proud of what we achieve.

Hours: 24/7 shift, 4 on 4 off (2 days 7am-7pm, then 2 nights 7pm-7am, then 4 days off)

Overall purpose of the job

Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job

• Installation of server, network and storage hardware with associated cabling/patching
• Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
• Decommission hardware and prepare for shipping whilst coordinating with third party couriers
• Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re‑seating network cards and testing cabling
• Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
• Perform audit work for clients cabling and hardware and produce supporting documentation
• Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
• Act as an access host for visitors of our clients to their Data Centre's
• Maintain a professional and disciplined approach at all times when working within client Data Centre's
• Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best pract
• Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
• Show competency with local policies and procedures of our third‑party Data Centre providers
• Ensure Data Centre’s are in a clean and presentable manor at all times
• Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
• Provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients

Skills and experience required

• Role is suitable for candidates with some prior hands‑on technical experience. While previous data centre experience is not required, you must have experience working with copper and fibre cabling and be comfortable learning in a data centre environment
• You must be able to pass security checks for this job, including SC, NPPV3 and BPSS clearance
• Full UK Driving Licence and your own personal car is essential for this position
• Excellent written and verbal communication skills
• Ability to work well under pressure whilst maintaining attention to detail
• Well organised and self‑motivated with the ability to work alone and as part of a team
• Willingness to learn with a friendly, professional and flexible attitude