Field Operations Lead – Infrastructure & Tech

RGIT Australia; Manchester; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Annual leave

Training & development

Job summary

Technology Powered Services (TPS) is seeking a hands-on Field Team Manager in the Greater Manchester area. You will lead a field-based team, plan daily operations, and ensure high safety and service standards across projects for enterprise customers and partners.

You will spend time in the field, recruit and develop staff, and collaborate with cross-functional teams to improve delivery. A UK driving licence and willingness to travel are required.

Qualifications

• Previous experience managing or supervising a field-based or operational team.
• Strong planning, prioritisation, and problem-solving skills.
• Clear and professional communication skills.
• Comfortable making decisions in a fast-moving environment.
• Able to build positive relationships with employees, customers, and stakeholders.
• Good working knowledge of digital scheduling, reporting, or workforce-management tools.
• A practical, visible leadership style and willingness to work in the field.
• Full UK driving licence and flexibility to travel within the region.

Responsibilities

• Lead, coach, and motivate a field-based team.
• Plan workloads, schedules, routes, and resource allocation.
• Set daily and weekly priorities based on customer and business needs.
• Monitor performance against service levels, productivity targets, and quality standards.
• Conduct regular site visits, team briefings, one-to-one meetings, and performance reviews.
• Ensure employees follow health and safety procedures and company policies.
• Respond to operational problems, customer concerns, absences, and changing priorities.
• Recruit, onboard, train, and develop team members.
• Maintain accurate records, reports, timesheets, and operational data.
• Manage equipment, vehicles, stock, and other field resources where applicable.
• Work closely with customers and internal teams to improve service delivery.
• Identify opportunities to make field operations safer, simpler, and more efficient.

Skills

People management

Planning

Problem solving

Communication

Field operations

UK driving licence

Tools

Scheduling software

Reporting tools

Job description

Technology Powered Services (TPS) is seeking a hands-on Field Team Manager in the Greater Manchester area. You will lead a field-based team, plan daily operations, and ensure high safety and service standards across projects for enterprise customers and partners.

You will spend time in the field, recruit and develop staff, and collaborate with cross-functional teams to improve delivery. A UK driving licence and willingness to travel are required.