Field Officer: Flexible, Independent Home Visits

Capita plc; Enfield; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company car or car allowance

Mileage paid

Flexible 36.5 hour week

Generous holiday allowance

Pension and life assurance

Volunteering day and family-friendly政策

Job summary

Capita TV Licensing is seeking a Field Officer to support TV Licensing by visiting customers at their homes across Enfield and surrounding areas. You will work independently with full training and equipment provided, managing your own daily schedule and visiting addresses with no TV licence on record to explain licensing obligations.

You'll start and finish your day from home, using a company vehicle or your own, with a flexible schedule including evenings and weekends.

Qualifications

• Full UK driving licence (essential)
• Live within EN4, EN5, EN6 postcodes
• Excellent communication and interpersonal skills
• Calm, professional and resilient in customer situations
• Strong problem-solving and sound judgement
• Good attention to detail when recording information
• Confident working independently and managing workload
• Basic IT skills and confidence with mobile devices
• Positive attitude and willingness to learn
• Flexible to evenings/weekends

Responsibilities

• Visit residential addresses across EN4, EN5, EN6 postcode areas.
• Speak with customers professionally and respectfully.
• Explain TV Licensing requirements and available options.
• Set up payment plans where appropriate.
• Record visit outcomes accurately using mobile technology.
• Make informed decisions while working in the field.
• Occasionally attend court as part of the enforcement process.

Skills

Full UK driving licence

Live within EN4/EN5/EN6

Excellent communication

Calm under pressure

Problem-solving

Attention to detail

Independent worker

Basic IT / mobile devices

Willingness to learn

Flexible schedule

Job description

Capita TV Licensing is seeking a Field Officer to support TV Licensing by visiting customers at their homes across Enfield and surrounding areas. You will work independently with full training and equipment provided, managing your own daily schedule and visiting addresses with no TV licence on record to explain licensing obligations.

You'll start and finish your day from home, using a company vehicle or your own, with a flexible schedule including evenings and weekends.