Field Manager

Anglian Home Improvements; Horsham St. Faith; On-site; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Company Car

Pension

31 days holiday (incl. BH)

Birthday day off

Job summary

Anglian Home Improvements is seeking a Field Manager to lead and organise self-employed installation teams on-site. You will inspect work, ensure timelines and Anglian quality standards are met, and provide first-class service to customers.

The role requires knowledge of installation processes, strong organisational and communication skills, and a valid driving licence to travel within the region.

Qualifications

• Knowledge of installation processes and best practices.
• Strong organisational abilities with keen attention to detail.
• Excellent interpersonal and customer communication skills.
• Experience leading field-based installation teams is preferred.
• Valid driver’s licence for regional travel as required.

Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards.
• Monitor 6-7 installation teams for timely and quality installations.
• Support installation teams to develop skills and performance.
• Handle customer installation queries professionally to enable prompt settlement.
• Ensure installations meet H&S standards.

Skills

Installation processes

Team leadership

On-site presence

Customer communication

Organisational skills

Driving licence

Experience in field management

Job description

At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer‑first approach. Join us to make a real impact in an exciting business.

The Role

We are currently seeking a Field Manager to join our team. You will be at the heart of our daily operations, field based, leading and organising our self‑employed Installation teams, inspecting works completed. At all times providing first class service to our customers to ensure that installations are completed within agreed timescales and to Anglian's quality standards.

Key Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.

What We're Looking For

• Knowledge of installation processes and best practices.
• Good On‑Site presence; interpersonal skills, comfortable talking to customers.
• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver’s licence to travel as required within the region.

Why Join Us?

• Competitive salary
• Pension
• Company Car
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well‑being benefits including access to in‑house occupational health & well‑being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well‑being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding.

Take the next step in your career by applying today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.