Field Loss Adjuster - Buildings & Contents Specialist

Policy Expert Claims; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days Annual leave

Discretionary bonus

Car allowance

Life insurance

Job summary

Policy Expert Claims is seeking an experienced Field Adjuster to join our growing team in the United Kingdom. You will assess buildings and contents claims, validate estimates, and provide technical guidance on policy coverage, while conducting site visits and coordinating with contractors to ensure efficient progression of claims.

The role requires strong building pathology knowledge, experience in loss adjusting, and the ability to balance technical insight with excellent customer service.

Qualifications

• Experience in property claims handling or loss adjusting (3+ years ideally).
• Ability to interpret policy wordings and make evidence-based decisions.
• Strong communication and analytical skills with attention to detail.

Responsibilities

• Assess buildings and contents claims for validity and settlement value.
• Conduct site inspections and attend policyholder properties when required.
• Review surveyor reports and contractor estimates using Xactware and other systems.
• Validate contents loss lists, applying depreciation, wear and tear, and policy terms.
• Assess subsidence claims and review expert reports to determine remediation.
• Produce accurate reports and scopes of work within delegated authority limits.
• Liaise with contractors, surveyors, and the Trinity Supplier Network to progress claims efficiently.
• Explain claim decisions and settlements clearly to policyholders.
• Support handling of Financial Ombudsman Service complaints through technical reporting.
• Identify potential fraud indicators and escalate concerns as needed.
• Audit surveyor and contractor performance to minimise claim leakage.

Skills

Property claims handling

Loss adjusting

Communication skills

Education

CILA or CII qualification

Tools

Xactware

Job description

Policy Expert Claims is seeking an experienced Field Adjuster to join our growing team in the United Kingdom. You will assess buildings and contents claims, validate estimates, and provide technical guidance on policy coverage, while conducting site visits and coordinating with contractors to ensure efficient progression of claims.

The role requires strong building pathology knowledge, experience in loss adjusting, and the ability to balance technical insight with excellent customer service.