Field IT Solutions Specialist - Medical Diagnostics

Aspire Personnel Ltd; Milton Keynes; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

37.5 hours per week

On-call outside hours

Job summary

Aspire Personnel Ltd is recruiting an IT Product Specialist for a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This field-based role supports and develops business-critical applications and digital solutions across the organisation, contributing to IT strategy, supplier management, project delivery and continuous improvement initiatives.

You will deliver high-quality IT services across the lifecycle of business solutions, including design, installation,

Qualifications

• Experience of remote IT Support.
• Networking Experience.
• Experience troubleshooting IT systems.
• Excellent communication and presentation skills.
• Understanding of technical, scientific documentation.
• Ability to manage multiple projects.
• Full driving licence.
• Ability to contribute ideas and recommendations supporting technology roadmaps, service improvement initiatives and future business requirements.
• Proven involvement in IT implementation projects.
• Experience of laboratory IT systems (desirable).
• Knowledge of VMware/Hyper-V (desirable).
• Degree equivalent in Biomedical Science (desirable).

Responsibilities

• Engage in telephone support.
• First and second line remote support.
• Respond within pre-defined KPI timescales.
• Accurate and timely electronic call recording and logging.
• Utilise remote access applications where appropriate, abiding by rules governing its usage.
• Call data accuracy.
• First Time Fix Rate.
• Product IT systems planning and installation.
• Administer and deliver customer training courses in-house, on site or online.
• Update course materials.
• Help develop and promote online academy.
• Good and effective communication with customers, peers and management.

Skills

Remote IT Support

Networking

IT Troubleshooting

Communication skills

Technical documentation

Project management

Driving licence

IT roadmaps & service improvement

IT implementation projects

Laboratory IT systems

VMware/Hyper-V

Biomedical Science degree (desirable)

Education

Biomedical Science degree or equivalent

Tools

VMware/Hyper-V

Job description

Aspire Personnel Ltd is recruiting an IT Product Specialist for a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This field-based role supports and develops business-critical applications and digital solutions across the organisation, contributing to IT strategy, supplier management, project delivery and continuous improvement initiatives.

You will deliver high-quality IT services across the lifecycle of business solutions, including design, installation,