Field Incident Responder - Water Utility

Thames Water Utilities Limited; Reading; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

24 days holiday

Pension scheme

Performance-related pay

Health and wellbeing benefits

Job summary

Thames Water Utilities Limited is seeking a hands-on Customer Incident Responder for a field-based role in our incident response operations. You will help protect public health and keep customers informed and supplied during disruptions.

Responsibilities include responding to incidents, setting up bottled water stations, and developing site plans for hospitals, schools, and prisons. The role involves driving a company van, leading on-site teams, and working on a 16-week rotating shift with

Qualifications

• Full UK driving licence and a confident driver.
• Good communication and interpersonal skills.
• Comfortable with manual handling tasks and outdoor work.

Responsibilities

• Respond to incidents and support customers, including vulnerable groups.
• Set up and manage bottled water stations across Thames Water region.
• Develop site-specific plans for hospitals, schools and prisons.

Skills

Driving licence

Communication

Physical fitness

IT basics

Customer service

Job description

Thames Water Utilities Limited is seeking a hands-on Customer Incident Responder for a field-based role in our incident response operations. You will help protect public health and keep customers informed and supplied during disruptions.

Responsibilities include responding to incidents, setting up bottled water stations, and developing site plans for hospitals, schools, and prisons. The role involves driving a company van, leading on-site teams, and working on a 16-week rotating shift with