Field Incident Responder – Water Services & Support

Pertemps Thames Water; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Generous Pension Scheme through AON

Holiday entitlement 24–28 days + bank

Health and wellbeing benefits

Cycle to Work scheme

Job summary

Thames Water is seeking a hands-on Customer Incident Responder for field-based incident response. You will support customers, set up bottled water stations, and develop site-specific plans for critical locations while leading on-site teams and maintaining safety standards.

Working patterns include a 16-week shift with early to late hours and weekend rotation, with base in the Thames Valley/London area. A strong focus on customer service, safety, and resilience is essential.

Qualifications

• Full UK driving licence required.
• Comfortable with manual handling tasks.
• Good communication and interpersonal skills under pressure.
• Happy to work independently in remote locations and outdoors.
• Basic IT skills to confidently use portable devices.
• Awareness of health, safety, and hygiene standards.
• Experience in customer service or utilities is a bonus.

Responsibilities

• Respond to incidents and support customers, including vulnerable groups.
• Set up and manage bottled water stations across the Thames Water region.
• Develop site-specific plans for locations such as hospitals, schools, and prisons.
• Support customer communications and response efforts during incidents.
• Drive and maintain the company van, adhering to road safety regulations.
• Lead and support on-site teams to ensure safe and coordinated operations.
• Carry out proactive, customer-focused tasks when not responding to incidents.
• Ensure compliance with health, safety, and hygiene standards at all times.

Skills

Full UK driving licence

Communication skills

Calm under pressure

Independent in remote locations

Basic IT skills

Customer-focused

Health and safety awareness

Outdoor work

Job description

Thames Water is seeking a hands-on Customer Incident Responder for field-based incident response. You will support customers, set up bottled water stations, and develop site-specific plans for critical locations while leading on-site teams and maintaining safety standards.

Working patterns include a 16-week shift with early to late hours and weekend rotation, with base in the Thames Valley/London area. A strong focus on customer service, safety, and resilience is essential.