Field Engineer - Tech

Babble; Chester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading UK Cloud Solutions Provider as a Field Engineer - Tech. You'll provide exceptional service on client sites, troubleshoot IT issues, and collaborate with teams to ensure minimal downtime. This role offers a hybrid working policy and a range of benefits including a company pension and health insurance options.

Benefits

Company Pension - 4% Employee contribution

22 days holiday plus UK Bank Holidays

Life Assurance 4x Annual Salary

Optional Health Insurance Bupa

9-day fortnight with every other Friday off

£1,000 bonus after 10 years of service

Bike to Work Scheme

Season Ticket Loan

Babble-issued Laptop

Qualifications

• Experience with Server Virtualisation and networking.
• Support experience with Windows Server and macOS.

Responsibilities

• Complete technical site visits and resolve IT issues.
• Collaborate with service desk support teams.
• Maintain accurate documentation.

Skills

Problem Solving

Communication

Troubleshooting

Education

Full UK Driving Licence

Tools

Hyper-V

VMware

Microsoft 365

SharePoint

Azure

Intune

Job description

Join to apply for the Field Engineer - Tech role at Babble

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Join to apply for the Field Engineer - Tech role at Babble

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

Our Areas of Expertise

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With nearly 15,000 customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

Job Description

Join Our Dynamic Team as a Field Engineer - Tech Team

Be the onsite presence for Babble's Tech delivery, providing exceptional levels of service and support on client sites. Carry out both proactive and reactive site visits, including contracted maintenance days, high-priority outages, and assisting with project works/installations. Keep customer downtime to a minimum by troubleshooting, diagnosing, and resolving IT issues, whilst working alongside other teams in the business.

Accountabilities and Deliverables

• Complete technical site visits including break-fix priority incidents, installing and deploying new hardware and software, scheduled contracted health check days, as well as site audits and documentation.
• Troubleshoot, diagnose, and resolve IT issues efficiently within a timely manner to reduce downtime.
• Assist project team with migrations and deployments.
• Act as point of contact for technical issues and queries whilst on a customer site.
• Collaborate with service desk support teams to resolve faults on customer infrastructure.
• Maintain a high standard of information recording for cases and documentation, ensuring all details are up to date and accurate.

Core Competencies

• Confident working independently within customer-facing environments with good communication skills both written and verbal.
• Proactive, determined, and persistent attitudes towards problem-solving.
• Eagerness to learn and willingness to research faults or refer to documentation when necessary.
• Experience with troubleshooting hardware including laptops, desktops, servers, peripherals, and other IT hardware.
• Full UK Driving Licence.
• Experience with Server Virtualisation including Hyper-V and VMware.
• Understanding of networking including WAN, LAN, IPv4, VLAN through routers, switches, firewalls.
• Support experience with Windows Server 10/11 and macOS through RMM tools.
• Experience with Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, and Intune.

Additional Considerations

• Experience with Ubiquity, Cisco Meraki, and Sophos is beneficial.
• Experience with Antivirus Management deployment, configuration, and troubleshooting.
• Experience with Mail Filtering Systems.
• Experience with Cloud Backups and Disaster Recovery.
• Previous experience within an MSP or as a Field Engineer / Onsite Technician.
• Positive attitude towards out-of-hours work and occasional travel.

Qualifications

• Experience with Server Virtualisation including Hyper-V and VMware.
• Understanding of networking including WAN, LAN, IPv4, VLAN through routers, switches, firewalls. Ubiquity, Cisco Meraki, and Sophos experience beneficial.
• Experience of Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, and Intune.
• Support experience with Windows Server 10/11 and macOS through RMM tools.
• Must have a Full UK Driving Licence.

Additional Benefits

• Company Pension - 4% Employee contribution
• 22 days holiday plus UK Bank Holidays, with increased leave based on service
• Life Assurance 4x Annual Salary
• Optional Health Insurance Bupa
• Optional Health Cash Plan Health Shield
• 9-day fortnight with every other Friday off
• £1,000 bonus after 10 years of service
• Bike to Work Scheme
• Season Ticket Loan
• Charities Trust Donations (pre-tax)
• Babble-issued Laptop
• Annual Company Events

Hybrid Working Policy

You will be based in the office but can work remotely on non-anchor days (Wednesday and Friday), unless your role specifies otherwise.

The Recruitment Process

We aim to fill this role swiftly with the right candidate. The process includes a screening call, followed by interviews and possibly competency testing.

Direct candidates only.

Location & Additional Info

Ellesmere Port, Nantwich, Warrington, Liverpool, Higher Walton, Chester, Wrexham, Runcorn, Hengoed, Widnes – various locations in England and Wales.

Babble is a leading UK Cloud Solutions Provider.