Field Engineer - Tech

Babble; Chester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading UK Cloud Solutions Provider as a Field Engineer, where you'll provide exceptional onsite support and service to clients. Your role will involve troubleshooting IT issues, conducting site visits, and collaborating with various teams to ensure minimal downtime. With a focus on customer satisfaction, you'll be part of a dynamic team that values proactive problem-solving and effective communication. This position offers a hybrid working policy, competitive benefits, and opportunities for professional growth.

Benefits

Company Pension - 4% Employee contribution

22 days holiday + UK Bank Holidays

Life Assurance 4x Annual Salary

Optional Health Insurance Bupa

Bike to Work Scheme

Season Ticket Commuter Loan

Annual Company Celebrations

Qualifications

• Experience with server virtualization including Hyper-V and VMware.
• Understanding of networking including WAN, LAN, IPv4, VLAN.
• Must have a Full UK Driving Licence.

Responsibilities

• Conduct technical site visits and resolve IT issues.
• Collaborate with service desk support teams.
• Maintain accurate information recording for cases.

Skills

Communication

Problem-solving

Troubleshooting

Education

Full UK Driving Licence

Tools

Hyper-V

VMware

Microsoft 365

SharePoint

Azure

Entra ID

Intune

Job description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We Are Specialists In

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With nearly 15,000 customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

Job Description

Join Our Dynamic Team as a Field Engineer - Tech Team

Be the onsite presence for Babble's tech delivery, providing exceptional levels of service and support on client sites. Carry out both proactive and reactive site visits, including contracted maintenance days, high-priority outages, and assisting with project works/installations. Keep customers' downtime to a minimum by troubleshooting, diagnosing, and resolving IT issues, whilst working alongside other teams in the business.

Accountabilities and Deliverables

• Complete technical site visits including break-fix priority incidents, installing and deploying new hardware and software, scheduled contracted health check days, as well as site audits and documentation.
• Troubleshoot, diagnose, and resolve IT issues efficiently within a timely manner to reduce downtime.
• Assist project team with migrations and deployments.
• Act as point of contact for technical issues and queries whilst on a customer site.
• Collaborate with service desk support teams to resolve faults on customer infrastructure.
• Maintain a high standard of information recording for cases and documentation, ensuring all details are up to date and accurate.

Core Competencies

• Confident working independently within customer-facing environments with good communication skills both written and verbal.
• Proactive, determined, and persistent attitudes towards problem-solving.
• Eagerness to learn and willingness to research faults or refer to documentation when necessary.
• Experience with troubleshooting hardware such as laptops, desktops, servers, peripherals, and other IT hardware.
• Full UK Driving Licence.
• Experience with server virtualization including Hyper-V and VMware.
• Understanding of networking including WAN, LAN, IPv4, VLAN through routers, switches, firewalls.
• Expertise in supporting Windows Server 10/11 and macOS through RMM tools.
• Experience with Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, and Intune.

What Else Looks Good For This Role

• Ubiquity, Cisco Meraki, and Sophos experience beneficial.
• Experience with Antivirus Management deployment, configuration, and troubleshooting.
• Experience with Mail Filtering Systems.
• Experience with Cloud Backups and Disaster Recovery.
• Previous experience within an MSP or as a Field Engineer / Onsite Technician.
• Positive attitude towards out-of-hours work and occasional travel.

Qualifications

• Experience with server virtualization including Hyper-V and VMware.
• Understanding of networking including WAN, LAN, IPv4, VLAN through routers, switches, firewalls. Ubiquity, Cisco Meraki, and Sophos experience beneficial.
• Experience of Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, and Intune.
• Expertise in supporting Windows Server 10/11 and macOS through RMM tools.
• Must have a Full UK Driving Licence.

Additional Information

Why work for Babble?

• Company Pension - 4% Employee contribution
• 22 days holiday balance + UK Bank Holidays - with increased annual leave based on length of service
• Life Assurance 4x Annual Salary
• Optional Health Insurance Bupa
• Optional Health Cash Plan Health Shield
• We work a 9-day fortnight every other Friday off.
• £1,000 payment after 10 years of service
• Bike to Work Scheme
• Season Ticket Commuter Loan
• Charities Trust Donations to charities pre-tax
• Babble Issued Laptop
• Annual Company Celebrations

Hybrid-Working Policy

You will be contracted to work from the office; however, Babble operates a non-contractual Hybrid Working Policy whereby you will be required to be in the office on company anchor days (Monday, Tuesday, and Thursday) and will be able to work from home on Wednesday and Friday, unless your role has different requirements.

The recruitment journey

We want to fill this role quickly, but we want to find the right person. The recruitment process will include a screening call, followed by an interview, and possibly a second interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider