Field Engineer, Greater London. UK

Indigo; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Indigo is seeking a Field Engineer for their London operations. You will be integral in providing technical services within the telecommunications sector, emphasizing customer satisfaction and high-quality standards. The role requires hands-on experience with installations and troubleshooting, along with strong communication skills. Join an organization committed to employee growth in a diverse and inclusive environment that values innovation and integrity.

Benefits

Comprehensive training programs

Opportunities for personal and professional growth

Qualifications

• Entry-level telecoms commissioner skilled in providing basic standalone product commissioning.
• Hands-on experience in installation and commissioning activities using test equipment.
• Full UK Driving Licence required.

Responsibilities

• Provide first-line maintenance and field deployment support to customers.
• Ensure timely intervention to meet SLA requirements.
• Complete and submit all required paperwork and documentation within SLA.

Skills

Fibre splicing

Fault diagnosis

Installation and commissioning

Customer interface skills

Pressure management

Education

Entry-level qualification in engineering or related field

Tools

Microsoft Office 365

OTDR

Job description

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As a Field Engineer with Indigo you'll play a crucial role in delivering top-tier telecoms engineering infrastructure and technical services to our customers and end clients. This position requires a high level of technical competence and a commitment to maintaining Indigo’s Safety, Health, Environmental, and Quality (SHEQ) standards.

Key Responsibilities include;

Field Deployment & Maintenance: Provide first-line maintenance and field deployment support to a diverse customer base. This includes new build deployment activities, responding to maintenance calls within SLA, fault finding, and hardware replacement with TAC assistance.

Installation & Commissioning: Perform installation and commissioning duties in both project and maintenance environments.

Timely Response: Ensure timely intervention to meet SLA requirements.

On-Call Support: Participate in the on-call rota to provide out-of-hours support as needed.

Communication: Keep the Indigo GSC updated on intervention progress and provide feedback to Line Managers and Project Managers regarding on-site issues.

Documentation: Complete and submit all required paperwork and documentation within SLA.

Technical Tasks

Fault finding and resolution based on instructions from GSC (Indigo and/or customer).

Installation of metalwork, basket work, and basic rack and stack services.

Fibre and cable pulling, dressing, labelling, and securing.

Copper cable termination, including Cat "x" and E1 terminations.

Ensure continuity, test, and measurement of cable and fibre runs.

Electrical connectivity of 240v AC and up to -48v DC to distribution panels (no power up until certification).

Risk Management: Control and manage Risk Assessment and Method Statement documentation.

Health & Safety: Maintain Health & Safety and Engineering Quality standards at all times.

Skill Development: Develop fault diagnosis skills using OTDR and Ethernet/OSA testing procedures.

Vendor Products: Perform necessary installation activities on vendor-supplied products and/or supervise subcontracted activities.

Audits: Perform, manage, and record SVSA’s and HSE audits as required.

Customer Satisfaction: Ensure successful completion of all deployment activities to the customer’s satisfaction.

Ownership: Take ownership of assigned faults through to resolution.

,

• Telecoms Infrastructure: Qualified and experienced in building telecoms infrastructure services from plans, ensuring adherence to quality requirements.
  
  

Commissioning: Entry-level telecoms commissioner skilled in providing basic standalone product commissioning to achieve "green light and connectivity."

Hands-On Experience: Demonstrable hands-on experience in installation and commissioning (I&C) activities, using test equipment, network build, and power systems.

Fibre Splicing: Proficient in fibre splicing techniques.

Equipment Installation: Experienced in the installation and commissioning of equipment from Nokia, Juniper, Tellabs, Infinera, and Ciena, with in-depth knowledge of networking, optical transmission systems, and IP.

Customer Interface: Proven customer interface skills based on experience in similar environments.

Communication: Excellent report writing skills with a high standard of written and spoken English.

Pressure Management: Ability to work under pressure and positively influence others.

PC Literacy: Proficient in Microsoft Office 365 suite, with essential experience in using Visio.

Workload Management: Ability to manage own workload and meet all SLAs as required.

Flexibility: Flexible approach to the role, with the ability to adapt and react to business needs.

Driving Licence: Full UK Driving Licence.

Please note, sponsorship is not available for this position.

, At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like FTTH, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 37 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool comprising 22 nationalities. We celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

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