Field Engineer, Greater London. UK

Indigo Telecom Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Indigo Telecom Group seeks a Field Engineer to deliver vital telecoms infrastructure and services. Responsibilities include installation, maintenance, and ensuring high customer satisfaction. Candidates should have relevant experience in telecoms and be skilled in fault finding, fibre splicing, and effective communication. A full UK driving license is required.

Qualifications

• Experience in building telecoms infrastructure.
• Entry-level commissioning skills and experience.
• Proficient in fibre splicing.

Responsibilities

• Provide first-line maintenance and field deployment support.
• Perform installation and commissioning duties.
• Manage Risk Assessment and maintain SHEQ standards.

Skills

Telecoms Infrastructure

Commissioning Skills

Fibre Splicing

Customer Interaction

Microsoft Office 365

Pressure Management

Job description

About The Role

As a Field Engineer with Indigo, you'll play a crucial role in delivering top-tier telecoms engineering infrastructure and technical services to our customers and end clients. This position requires high technical competence and a commitment to maintaining Indigo’s Safety, Health, Environmental, and Quality (SHEQ) standards.

Key Responsibilities include:

• Field Deployment & Maintenance: Provide first-line maintenance and field deployment support, including new build activities, responding to maintenance calls within SLA, fault finding, and hardware replacement with TAC assistance.
• Installation & Commissioning: Perform installation and commissioning duties in project and maintenance environments.
• Timely Response: Ensure timely intervention to meet SLA requirements.
• On-Call Support: Participate in the on-call rota for out-of-hours support.
• Communication: Keep Indigo GSC updated and provide feedback to Line and Project Managers.
• Documentation: Complete and submit all required paperwork within SLA.
• Technical Tasks: Fault finding, installation of metalwork, fibre and cable pulling, copper termination, and testing.
• Risk Management & Safety: Manage Risk Assessment and Method Statement documentation, and maintain SHEQ standards.
• Skill Development: Develop fault diagnosis skills using OTDR and Ethernet/OSA testing.
• Vendor Products & Audits: Install vendor-supplied products and supervise subcontracted activities; perform HSE audits.
• Customer Satisfaction & Ownership: Ensure deployment success and take ownership of faults until resolution.

About You

• Telecoms Infrastructure: Qualified and experienced in building telecoms infrastructure, ensuring quality adherence.
• Commissioning & Hands-On Experience: Entry-level telecoms commissioning skills and experience in installation, commissioning, and network build.
• Fibre Splicing & Equipment Installation: Proficient in fibre splicing and familiar with equipment from Nokia, Juniper, Tellabs, Infinera, and Ciena.
• Customer Interface & Communication: Proven skills in customer interactions and report writing.
• Pressure Management & PC Literacy: Able to work under pressure; proficient in Microsoft Office 365 and Visio.
• Workload & Flexibility: Capable of managing workload, meeting SLAs, and adapting to business needs.
• Driving Licence: Full UK Driving Licence required.

About Us

Indigo values diversity, integrity, and merit, fostering an inclusive culture. We offer opportunities for growth in a market projected to expand significantly, with over two decades of experience and a global presence. We prioritize employee well-being and development, celebrating differences and supporting innovation. Join us to make a difference and grow your career in a dynamic, supportive environment.