Field Engineer, Connected Services & Onsite Installations

Wavenet; England; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Generous annual leave

Private medical coverage

Discounted health plans

Eye care scheme

Wellbeing programs

Job summary

Wavenet, the UK’s largest managed service provider, invites you to join our engineering team. You will install and configure voice and data services at customer sites, respond to issues with hands-on support, and tailor hardware configurations to meet client needs.

You’ll act as the main point of contact in customer comms rooms, helping drive broader engineering initiatives. We value problem-solving, teamwork, and exceptional customer service as you contribute to a dynamic, rewarding environment

Qualifications

• Foundations in Networking – basic networking concepts to get you started.
• Tech‑Savvy Know‑How – strong computer literacy for a digital-first environment.
• Customer Service Excellence – proven ability to create positive customer experiences.
• Team Player Spirit – collaborative mindset and effective teamwork.

Responsibilities

• Install and visit customer sites to set up voice and data services with seamless connectivity.
• Troubleshoot issues with hands-on support after initial triage by Service Operations.
• Configure and customise hardware to meet specific customer requirements.
• Be the link as the go-to expert in customer comms rooms, supporting wider engineering initiatives.

Skills

Foundations in Networking

Tech-Savvy Know-How

Customer Service Excellence

Team Player Spirit

Job description

Wavenet, the UK’s largest managed service provider, invites you to join our engineering team. You will install and configure voice and data services at customer sites, respond to issues with hands-on support, and tailor hardware configurations to meet client needs.

You’ll act as the main point of contact in customer comms rooms, helping drive broader engineering initiatives. We value problem-solving, teamwork, and exceptional customer service as you contribute to a dynamic, rewarding environment