Field Engineer

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in IT services seeks a Field Engineer in Newcastle upon Tyne. This role involves installations and support for IT systems, primarily focused on service desk operations. Ideal candidates will possess a strong IT support background, familiarity with Microsoft technologies, and excellent communication skills. Opportunities for growth within the business are available.

Qualifications

• Strong background in IT support, particularly in an MSP environment.
• Experience with Microsoft 365 Suite, Azure, and Active Directory.
• Exposure to WiFi technologies and PBX systems is beneficial.

Responsibilities

• Carry out IT and WiFi installations for customers.
• Provide remote support for IT issues including Microsoft 365.
• Collaborate to ensure quality service for clients.

Skills

IT support

Technical troubleshooting

Communication

Collaboration

Education

Windows MCP

MCSA

Cisco ICND1

Tools

Microsoft 365 Suite

Azure

Active Directory

Windows Server

PBX systems

Job description

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Field Engineer, newcastle-upon-tyne, tyne and wear

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Client:

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

North of England

Are you a versatile IT professional who enjoys working on-site and remotely? We’re working on behalf of a growing MSP that prides itself on delivering fast, dependable, and personable service to clients across the UK, 24/7, 365 days a year.

This role is perfect if you’re a Field Engineer with strong service desk experience and a knack for solving technical issues. You’ll thrive in a role that combines travel, hands-on installation, and remote support, with opportunities to expand your skills and grow within the business.

Key Responsibilities:

• Carrying out IT and WiFi installations for new and existing customers
• Assisting in pre-configuration of equipment and supporting the design and implementation of new IT, network, and WiFi solutions
• Performing wireless surveys using the latest tools and software
• Providing remote and telephone-based support for a wide range of IT issues, including the Microsoft 365 stack, WiFi, and telecoms
• Resolving cases efficiently—prioritising, escalating, and keeping customers updated
• Maintaining up-to-date documentation and contributing to project paperwork
• Collaborating with colleagues to ensure top-quality service for customers

Key Requirements:

• A strong background in IT support, ideally within an MSP environment
• Experience on the service desk Microsoft 365 Suite, Azure, Active Directory
• Experience supporting Windows Server (DC, DNS, DHCP, GPO)
• Exposure to WiFi technologies (Cisco, Ruckus; Aruba experience is a bonus)
• Knowledge of PBX systems (Mitel, NEC, Gamma Horizon, 3CX) and telecoms fundamentals
• Familiarity with ISDN, PSTN, SIP services, and analogue terminations
• Excellent communication skills—both written and verbal
• A flexible, can-do attitude and the ability to manage multiple tasks
• Relevant qualifications (Windows MCP, MCSA, Cisco ICND1) are a plus, but not essential

If you’re keen to take the next step in your career, please apply for immediate effect.