Field Engineer

Finning; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global organization is looking for a Finning Engineer with a strong focus on customer service and technical expertise in plant equipment. The successful applicant will diagnose and resolve mechanical and electrical issues on-site using cutting-edge software. Finning offers an extensive benefits package including healthcare, a generous holiday allowance, and opportunities for professional growth.

Benefits

25 days holiday (with options to purchase more)

Annual Bonus

Healthcare benefits

Access to company share scheme

Matched pension contributions up to 7%

Employee rewards platform

Training on Caterpillar products

Qualifications

• Work autonomously and as part of a team.
• Experience with gas and diesel engines.
• LDV driving licence required.

Responsibilities

• Diagnose equipment issues based on customer feedback.
• Conduct repairs and service on Caterpillar engines and generators.
• Provide customers with quotes and estimated delivery times for repairs.

Skills

Communication

Problem-solving

Analytical Skills

Planning

Teamwork

Education

NVQ Level 3

Tools

Field-based diagnosis tools

Job description

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You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques.

As a Finning Engineer you will receive:

• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone, van
• Industry leading CAT product training
• Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Main Job Functions

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required.Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on a variety of Caterpiller engines and generators.

Specific Skills

• Work autonomously on own initiative as well as part of a team
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
• Effective problem solver with strong analytical skills
• Motivated and Dynamic Self-starter

Knowledge

• Knowledge in the use of field-based diagnosis tools and equipment essential.
• Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience.
• Experience of a variety of gas and diesel engines, generators both LV and HV.

Education and Experience

• LDV driving licence.
• Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience.
• Experience of a variety of gas and diesel engines, generators both LV and HV.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.