Field Engineer

Britvic plc; Leeds; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

24/7 GP services

Enhanced pension

Generous holiday

Discounts

Job summary

Britvic plc is seeking a Field-Based Technical Services Representative to install, service and repair our soft drinks equipment across customer sites in Leeds. You’ll deliver a professional visit, share tips on optimal serving and ensure compliance with safety standards.

You’ll receive comprehensive training, work with a company van, and cover some weekends/bank holidays as needed, with a strong focus on first-time fixes, customer satisfaction and reliable service delivery.

Qualifications

• Full, clean UK manual driving licence (essential).
• Experience with drink dispense equipment or similar tech; training provided.

Responsibilities

• Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across Leeds.
• Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.
• Diagnose faults and complete repairs efficiently, aiming for first-time fix where possible.
• Educate customers on equipment operation, basic fault finding and food hygiene best practices.
• Provide technical advice and support to improve equipment uptime and performance.
• Maintain accurate service records and complete all required documentation.
• Manage van stock, tools and spare parts to ensure readiness for customer visits.
• Build positive relationships with customers by providing a high-quality service experience.

Skills

Driving licence

Customer service

Problem solving

Interpersonal skills

IT systems

Job description

Date: 25 Sept 2026

Location:

Field-Based, GB

Field Engineer

Job Title: Technical Services Representative

Location: Field-based role covering customer sites across Leeds

Job Length: Permanent

Working Hours: Monday to Friday, 42 hrs a week. There will be requirement to cover some weekends and Bank holidays

Competitive Salary With Extensive Benefits

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About The Role

As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply professional first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across Leeds. You’ll also share advice and tips with customers on how to serve the very best drinks every times. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.

Your commitment to our products and everything else that we have to offer will be a driving factor in how well you do in the role. To perform well in this position, you’ll have a methodical approach to solving problems, be skilled at fixing things, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support.

Role Responsibilities

• Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across Leeds.
• Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.
• Diagnose faults and complete repairs efficiently, ensuring first-time fix where possible.
• Educate customers on equipment operation, basic fault finding and food hygiene best practices.
• Provide technical advice and support to improve equipment uptime and performance.
• Maintain accurate service records and complete all required documentation.
• Manage van stock, tools and spare parts to ensure readiness for customer visits.
• Build positive relationships with customers by providing an high-quality service experience.

Experience And Key Attributes

• Full, clean UK manual driving licence (essential).
• Company van provided for business use.
• Previous experience working with drink dispense equipment or similar technical/mechanical equipment; full training will be provided.
• Practical and problem-solving skills with the ability to diagnose and resolve technical issues.
• Solid interpersonal and customer service skills, with the ability to build positive, lasting relationships.
• Able to adjust quickly, able to respond effectively to changing priorities and daily challenges.
• Skilled using IT systems to complete service reports, manage workload and communicate effectively.
• Able to work With minimal supervision, manage your own schedule and prioritise tasks effectively.
• A result-driven approach with a clear focus on delivering effective customer service.
• Commitment to working safely and following health and safety procedures.

Key Performance Measures

• All activities completed to standard, delivering a perfect serve every time
• Number of repeat service calls reduced
• Minimal service calls following installs Diagnosis, repair and exchange of capital equipment – coolers, bar valves
• Site time reduction
• Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week

This is an exciting time to join our newly formed business – with their rich individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.