Field Debt Resolution Specialist - On-Site

Yü-Smart Ltd; Leicester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

24 days annual leave

Holiday buy

Birthday day off

Employee assistance programme

Annual salary review

Learning and development

Parental leave policies

Awards

Refer a friend

Sick pay

Job summary

Yü-Smart Ltd is seeking a Field Debt Resolution Officer to join a growing Midlands-based team. You will conduct on-site visits to commercial customers to resolve debt, coach engineers for B2B debt operations, and lead warrant visits with safety and compliance at the forefront.

Ideal candidates have at least 12 months field debt experience, excellent communication, and a proactive, assertive mindset. A full UK driving licence and willingness to travel are required.

Qualifications

• Minimum 12 months of field debt experience (any industry).
• Professional, assertive, and capable of leading by example.
• Excellent verbal and written communication skills, especially face-to-face.
• Comfortable travelling and visiting commercial customers solo.

Responsibilities

• Conduct face-to-face visits to B2B sites to recover debt and enable agreed meter installations.
• Train, coach, and mentor engineers to be confident B2B debt operatives.
• Lead and support Warrant visits while ensuring safety, professionalism and compliance.
• Provide accurate reporting to evolve processes and improve field operations.
• Ensure compliance with regulatory and company standards and handle disputes effectively.
• Support the Midlands region with travel to Birmingham, Derby and Leicester.

Skills

Field debt resolution

Communication skills

Driving licence

MS Office

Job description

Yü-Smart Ltd is seeking a Field Debt Resolution Officer to join a growing Midlands-based team. You will conduct on-site visits to commercial customers to resolve debt, coach engineers for B2B debt operations, and lead warrant visits with safety and compliance at the forefront.

Ideal candidates have at least 12 months field debt experience, excellent communication, and a proactive, assertive mindset. A full UK driving licence and willingness to travel are required.