Field Debt Resolution Officer (B2B Commercial Debts) - Midlands

Yü-Smart Ltd; Leicester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

24 days annual leave

Holiday buy

Birthday day off

Employee assistance programme

Annual salary review

Learning and development

Parental leave policies

Awards

Refer a friend

Sick pay

Job summary

Yü-Smart Ltd is seeking a Field Debt Resolution Officer to join a growing Midlands-based team. You will conduct on-site visits to commercial customers to resolve debt, coach engineers for B2B debt operations, and lead warrant visits with safety and compliance at the forefront.

Ideal candidates have at least 12 months field debt experience, excellent communication, and a proactive, assertive mindset. A full UK driving licence and willingness to travel are required.

Qualifications

• Minimum 12 months of field debt experience (any industry).
• Professional, assertive, and capable of leading by example.
• Excellent verbal and written communication skills, especially face-to-face.
• Comfortable travelling and visiting commercial customers solo.

Responsibilities

• Conduct face-to-face visits to B2B sites to recover debt and enable agreed meter installations.
• Train, coach, and mentor engineers to be confident B2B debt operatives.
• Lead and support Warrant visits while ensuring safety, professionalism and compliance.
• Provide accurate reporting to evolve processes and improve field operations.
• Ensure compliance with regulatory and company standards and handle disputes effectively.
• Support the Midlands region with travel to Birmingham, Derby and Leicester.

Skills

Field debt resolution

Communication skills

Driving licence

MS Office

Job description

Department: YUS - FT13 - General Engineers

Location: Midlands

Compensation: £35,000 / year

Description

Reports to: The Field Debt Leaders (FDLs)

Location: Field-based. Birmingham, Derby and Leicester (ideal candidates residing in Leicester or Derby to support the Midlands)

Working hours: Monday to Friday, 40 hours a week Reward: £35,000 basic with additional £10,000 Quality bonus and £4,500 car allowance

We’re reshaping how the energy industry approaches debt recovery, and we want a passionate, forward-thinking individual to continue the revolution. We are looking for a Field Debt Resolution Officer to be part of a rapidly growing team at the heart of our Yu Smart Field Debt Management function.

You’ll play a key role in preventing business customers getting further into debt whilst helping them become debt free as quickly but sustainably as possible through delivering face-to-face on-site solutions with professionalism and empathy. This is a non-technical role focused solely on resolving debt by visiting customers at their business, perfect for someone with field experience looking to make a genuine difference. Assertive rapport building with customers is more important than debt collection experience. This role involves visiting commercial customers solo on ‘friendly’ visits to understand the customers reason for being in arrears and also leading a small team of engineer and locksmith on commercial Warrant of Entry visits.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.

What We Need From Yü

• Conduct face-to-face visits to B2B customer sites to recover debt and enable agreed meter installations.
• Train, coach, and mentor engineers to be confident and professional B2B debt operatives.
• Work independently or lead and support other team members on Warrant visits while ensuring safety, professionalism, and compliance at all times.
• Work closely with support teams to drive improvements in field operations and customer outcomes.
• Provide accurate reporting and objective feedback to help evolve our processes.
• Always ensure compliance with regulatory and company standards—be a role model for operational excellence.
• Handle and resolve (or escalation) customer disputes effectively and in line with company values.

About Yü

• Proven experience in field debt resolution but with a fresh outlook (you must have as a minimum 12 full months of field debt experience, but this can be in any industry or discipline).
• High level of professionalism
• Not afraid to take control of a situation and lead by example
• Excellent verbal and written communication skills (excellent rapport building skills when dealing with people face-to-face)
• Ability to work under pressure and manage competing priorities
• Composed, calm and professional when dealing with challenging or confrontational situations
• Proactive, assertive and persuasive nature with a problem-solving mindset and the ability to adapt quickly and effectively to change
• Competent in Microsoft Office tools (e.g., Excel, Outlook)
• Full UK driving licence and willingness to travel and stay away from home when required

Benefits

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)