Early Arrears Advisor

Yu Energy; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave + bank holidays

Holiday buy - up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adot

Job summary

Yü is seeking an Early Arrears Advisor in Leicester to negotiate and resolve overdue debts for commercial customers. This fully office-based role reports to the Early Arrears Manager and requires handling cases with professionalism within 37.5 hours per week.

You will develop payment arrangements, progress debt cases, and work with internal/external teams to maintain a positive relationship with customers while aiming to achieve targets and deliver measurable results.

Qualifications

• Strong negotiation skills to resolve overdue debts while maintaining professional relationships.
• Excellent communication and interpersonal skills across internal and external stakeholders.
• Analytical mindset with attention to detail to identify workable payment plans.
• Ability to stay organised, manage time effectively and meet targets.
• Background in credit control or collections is beneficial but not essential.

Responsibilities

• Negotiating with commercial customers to resolve overdue debts.
• Developing payment solutions and sustainable arrangements.
• Managing debt recovery through treatment paths and prioritising high-risk cases.
• Collaborating with internal and external teams for a unified approach.
• Providing performance updates and management information on your results.

Skills

Negotiation

Communication

Analytical

Time management

Customer service

Job description

Early Arrears Advisor

Department: YUR - 2080 - Customer Services

Employment Type: Permanent

Location: Leicester

Reporting To: Early Arrears Manager

Compensation: £26,228 / year

Description

Reports to: Early Arrears Manager

Location: Leicester LE3 - Fully office-based role

Working hours: Monday to Friday, 37.5 hours a week

Join Our Growing Team and Help Us Lead the Way!

We’re one of the UK’s most successful energy providers, helping thousands of commercial businesses thrive. We’ve achieved incredible things so far, but we’re only just getting started—and we want you to be part of our exciting journey.

Due to our rapid growth, we’re now looking for dynamic, talented individuals to join our team as Early Arrears Advisor. This is not just about handling traditional credit control—it’s about being a key negotiator, building relationships, and delivering results. We need passionate professionals who are ready to take on new challenges, think outside the box, and help us lead the charge in the energy debt recovery sector.

At Yü, we’re driven by the belief that positive, motivated people are the key to our continued success. We don’t just want to fill a position; we want to find someone who’s eager to make an impact, be a part of a supportive and dynamic team, and contribute to our ongoing growth. We offer a fantastic work environment, excellent opportunities for professional development, and the chance to earn quarterly performance bonuses!

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Negotiating with customers: You'll work with commercial customers to resolve overdue debts while maintaining positive, professional relationships.
• Developing payment solutions: By understanding customers’ financial situations, you’ll help negotiate sustainable payment arrangements that suit their needs and circumstances.
• Managing the debt recovery process: Efficiently progressing debt cases through the treatment paths, accelerating higher-risk cases, and ensuring issues are resolved quickly to prevent further delays.
• Collaborating with teams: You'll work closely with both internal and external teams to maintain a unified, efficient approach.
• Providing performance updates: Prepare accurate management information to report on your individual performance and success.

About Yü

If you have what it takes you could be just what we’re looking for…

• Strong Negotiation Skills: You’re a natural at negotiating win-win solutions and are adept at managing sensitive conversations with tact and diplomacy.
• Previous Experience: While experience as a Credit Controller or Collections Advisor is beneficial, we're open to individuals with strong negotiation skills and customer service backgrounds.
• Energy Industry Knowledge: Experience in the energy industry is a bonus but not essential. What matters most is your ability to understand and resolve financial issues effectively.
• Communication and Interpersonal Skills: You must be an excellent communicator, able to build rapport and work well with a range of internal and external stakeholders.
• Analytical Mindset: You have a keen eye for detail and are naturally curious, using your analytical skills to find solutions and improve processes.
• Ambition and Motivation: We’re looking for individuals who see this role as more than just a job. You’re motivated by success and eager to develop both professionally and personally.
• Team Spirit: While you’ll take ownership of your responsibilities, you also work well within a team and enjoy collaborating with others to achieve common goals.
• Flexibility and Target Focused: You’ll need to be adaptable as the business and role evolve. You’re also results-driven, with a track record of hitting targets and managing your time efficiently.

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy - up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.