Field Customer Support Agent

E.ON UK PLC; Guildford; On-site; GBP 31,000 - 37,000; Full time

Job summary

An established industry player seeks a dedicated Field Customer Support Agent to join their dynamic team in Guildford. This role offers a unique opportunity to engage directly with customers, helping them navigate their debts while providing exceptional service. With a focus on flexibility, you can balance your work around your life, enjoying the independence of fieldwork. The position comes with a competitive salary, a comprehensive benefits package, and the potential for career progression as you upskill. If you're passionate about making a difference and enjoy variety in your work, this could be the perfect fit for you.

Benefits

26 Days Holiday

Generous Pension Scheme

Life Cover

Flexible Benefits

Bonus Opportunities

Qualifications

• Experience in a customer-facing role with a genuine desire to help customers.
• Excellent verbal communication and negotiation skills.

Responsibilities

• Delivering excellent service to customers by helping them resolve their debt.
• Identifying new tenants through face-to-face discussions and compliance.

Skills

Customer Service

Verbal Communication

Negotiation Skills

Basic PC Skills

Driving License

Tools

Smartphone

Tablet

Job description

Field Customer Support Agent - Bournemouth

Here's what you'll be doing

Salary GBP36,285 & great benefits

Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you!

We are currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here, you'll play an important role in helping our customers resolve their debts. You will work with our customers to support them with future payments and help them find ways to reduce energy consumption.

We will provide you with all the necessary equipment: smartphone, tablet, tools, uniform, vehicle, and fuel card. After your training period, you can earn extra through our achievable reward scheme, which allows you to top up your earnings based on delivering excellent outcomes to our customers. There may also be opportunities to learn how to install PAYG meters in the future.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no fixed shifts, you can balance your work around your life, provided you meet your weekly working hours. Optional overtime is available to further increase your earnings. If you're seeking a role with variety, independence, job satisfaction, and the chance to help people, please apply today!

Key responsibilities include

1. Delivering excellent service to our customers by understanding their circumstances and helping them agree on appropriate solutions to resolve their debt.
2. Identifying new tenants through face-to-face discussions, letting agents, and neighbors, while complying with the Data Protection Act (DPA).
3. Leading warrant teams to forcibly enter customer premises to exchange or disconnect meters when necessary.
4. Recording job information using appropriate paperwork or electronic devices.
5. Having access to broadband at home to upload daily data; a set monthly broadband allowance is included in your salary.

What we need from you

• Experience in a customer-facing role with a genuine desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills with the ability to use a smartphone and tablet.
• Living within the area and willing to travel.
• A full valid UK/EU driving license (preferably clean, with a maximum of 6 points).

Here's what else you need to know

• The salary for this role is up to GBP36,285, including revenue protection work, a base salary of GBP31,454, location allowance, and an on-target reward scheme with potential for higher earnings based on performance.
• There is potential to increase your salary up to GBP40,171 in the longer term if you upskill to fit gas and electricity meters.
• This is a permanent position.
• Our benefits package includes 26 days holiday plus bank holidays, a generous pension scheme, life cover, bonuses, and a selection of 20 flexible benefits with tax and NI savings. Our benefits package was awarded the Personnel Today Reward, Recognition, and Benefits Award in 2022.
• As the only energy company in The Inclusive Top 50 UK Employers (ranked 15th in 2022/23), we are committed to equal opportunities and promoting a diverse and inclusive working environment.
• We support flexible working arrangements, including full-time, part-time, and job sharing options.
• As a Disability Confident Employer, we interview all disabled applicants who meet the minimum criteria for the role.
• We offer opportunities for talent development through our inclusive networks, providing networking, learning, and growth opportunities throughout your career.