Field Connectivity Specialist

Virgin Media O2; London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Virgin Media O2 is seeking a Network Experience Specialist in London to keep our network running smoothly and to represent the brand in local communities. This hands-on role is not a desk job and involves field work to maintain and improve our award-winning network while ensuring customers stay connected with high-quality service.

You’ll work as part of a supportive team, perform network maintenance, troubleshoot issues, and gain hands-on experience through training to build confidence and

Qualifications

• Customer-focused mindset with care and professionalism.
• Positive & proactive team player with can-do attitude.
• Basic IT skills: Excel, Word, PowerPoint; willingness to learn tools.
• Comfort with heights; may use ladders for overhead network with training.

Responsibilities

• Maintain and improve Virgin Media O2's network to ensure seamless connectivity for customers.
• Resolve network issues quickly to deliver the best possible service.
• Collaborate with a supportive team and participate in hands-on training and problem-solving.

Skills

Customer Focus

Proactive Attitude

IT Skills

Heights

Driving License

Job description

Virgin Media O2 is seeking a Network Experience Specialist in London to keep our network running smoothly and to represent the brand in local communities. This hands-on role is not a desk job and involves field work to maintain and improve our award-winning network while ensuring customers stay connected with high-quality service.

You’ll work as part of a supportive team, perform network maintenance, troubleshoot issues, and gain hands-on experience through training to build confidence and