Field Network Experience Specialist

Virgin Media O2; England; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Full training provided

Team environment

Career development opportunities

Job summary

Virgin Media O2 is seeking a Network Experience Specialist to keep our network running smoothly and ensure millions stay connected with a high-quality service. This role is field-based, out and about, representing the brand in local communities.

You’ll maintain and improve the network, resolve issues, and work with a supportive team while receiving full training to help you succeed in a dynamic environment.

Qualifications

• Must have a customer-focused mindset and professionalism.
• Proactive team player with a can-do attitude.
• Basic IT skills: Excel, Word, PowerPoint; willing to learn diagnostic tools.

Responsibilities

• Maintain and improve Virgin Media O2’s network to ensure seamless connectivity for customers.
• Resolve issues and ensure the highest level of service quality.
• Represent the brand in local communities and collaborate with the team on problem solving.

Skills

Customer focus

Positive attitude

Basic IT skills

Comfort with heights

Full UK driving license

Strong communication

Teamwork & influence

Independence & self-awareness

Job description

Virgin Media O2 is seeking a Network Experience Specialist to keep our network running smoothly and ensure millions stay connected with a high-quality service. This role is field-based, out and about, representing the brand in local communities.

You’ll maintain and improve the network, resolve issues, and work with a supportive team while receiving full training to help you succeed in a dynamic environment.