Field Claims Adjuster - Buildings & Contents

Trinity Claims; Glasgow; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Discretionary bonus

Car allowance

Life insurance

Job summary

Trinity Claims is seeking an experienced Field Adjuster to join our growing team in the UK. You will assess buildings and contents claims, conduct site visits, and review surveyor reports to deliver fair, accurate outcomes in line with policy terms.

The role requires 3+ years in property claims handling, CILA or CII qualifications, and experience with Xactware. You will work on a field-based workload with contractors and policyholders, ensuring FCA-compliant processes.

Qualifications

• 3+ years of property claims handling or loss adjusting.
• Mandatory CILA or CII qualification.
• Strong knowledge of building pathology, repair methods and reinstatement processes.
• Experience handling both buildings and contents claims.
• Experience using digital claims systems and estimating tools like Xactware.

Responsibilities

• Assess buildings and contents claims for validity and settlement value.
• Conduct site inspections and attend policyholder properties when required.
• Review surveyor reports, contractor estimates, and customer invoices using Xactware.
• Validate contents loss lists, applying depreciation and policy terms.
• Assess subsidence claims and review expert reports for remediation guidance.
• Produce accurate reports and scopes of work within authority limits.
• Liaise with contractors, surveyors, and the supplier network to progress claims.
• Explain claim decisions and policy limitations clearly to policyholders.
• Support FOS complaints through technical reporting.
• Identify fraud indicators and escalate as needed.
• Audit performance to minimise leakage and ensure FCA compliance.

Skills

Field claims handling

Policy interpretation

Customer service

Analytical skills

Education

CILA or CII qualification

Tools

Xactware

Job description

Trinity Claims is seeking an experienced Field Adjuster to join our growing team in the UK. You will assess buildings and contents claims, conduct site visits, and review surveyor reports to deliver fair, accurate outcomes in line with policy terms.

The role requires 3+ years in property claims handling, CILA or CII qualifications, and experience with Xactware. You will work on a field-based workload with contractors and policyholders, ensuring FCA-compliant processes.